Reservation Agent- Aethos Mallorca

Aethoshotels; Islas Baleares; Presencial; EUR 24.000 - 32.000; Jornada completa

Descripción de la vacante

Aethos Mallorca is seeking a Reservations Agent to be the first contact for guests, handling bookings across direct, OTA, and corporate channels with care and precision.

You will coordinate pre-arrival details, maintain guest and corporate profiles, and work with Front Office, Housekeeping, and Accounting to ensure smooth arrivals and accurate billing. Fluent English and Spanish are required.

Formación

• Experience in reservations, front desk, or guest services in hospitality.
• Knowledge of PMS and channel management systems.
• Excellent communication and customer service skills.
• Fluent in English and Spanish; additional languages a plus.
• Strong attention to detail and accuracy in data handling.

Responsabilidades

• Manage all room reservations across direct, OTA, and corporate channels in the PMS.
• Handle inquiries, modifications, cancellations and special requests.
• Ensure correct guest details, billing instructions, and rate accuracy.
• Coordinate pre-arrival communications to personalize stays.
• Maintain and update profiles for travel agencies, corporates, and guests.
• Monitor OTA bookings to ensure rate consistency and commissions.
• Collaborate with Front Office, Housekeeping, and Accounting for smooth arrivals.
• Maintain high data quality and prevent duplicates in reservation records.
• Support daily reservation operations with effective communication.

Conocimientos

English

Spanish

Multitasking

Time management

Attention to detail

Customer service

Communication

Teamwork

Organizational skills

Herramientas

PMS

Channel management

Billing systems

Descripción del empleo

Who We Are

At Aethos, we celebrate extraordinary places, passionate people, and meaningful shared experiences. We believe hospitality should elevate the mind, body, and spirit—so we carefully choose our locations and build communities where everyone can contribute and grow. Guided by sustainability, well-being, and the freedom to live without pressure, we are redefining what modern travel and work can be.

Aethos Mallorca – Our Hotel & Club

Aethos Mallorca is a seaside retreat where contemporary design meets the relaxed rhythm of Mediterranean living. Set in Paguera, it offers a space to unwind, connect, and experience the natural beauty and vibrant energy of Mallorca.

Together with Aethos Club Palma, our exclusive members’ club in Palma, Aethos creates a unique lifestyle experience that brings together hospitality, community, and culture.

Joining Aethos in Mallorca means becoming part of a growing European brand dedicated to creating inspiring spaces where people feel connected and at home.

Job Overview

At Aethos, we believe every great guest experience starts with the first interaction. We are looking for a Reservations Agent to join our team and be the first point of contact for our guests, creating a seamless and memorable booking journey. In this role, you will manage reservations, assist guests with inquiries, and ensure every detail is handled with care, delivering the warm, personalized service that defines the Aethos experience.

• Manage all room reservations across direct, OTA, and corporate channels, ensuring accuracy in the PMS.
• Handle guest inquiries, booking modifications, cancellations, and special requests with professionalism and care.
• Ensure correct guest details, billing instructions, payment guarantees, and rate accuracy for every booking.
• Coordinate pre-arrival communication to personalize the guest experience and collect key stay details.
• Maintain and update travel agency, corporate, and guest profiles in the system.
• Monitor OTA bookings, ensuring rate consistency and proper commission handling.
• Work closely with Front Office, Housekeeping, and Accounting to ensure smooth arrivals and operational efficiency.
• Maintain high data quality standards, preventing duplicates and ensuring accurate reservation records.
• Support daily reservation operations through effective communication and handovers.
• Previous experience in reservations, front office, or guest service within hospitality.
• Knowledge of PMS and channel management systems.
• Strong attention to detail and accuracy in handling bookings and guest data.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Good understanding of OTA platforms, billing procedures, and payment policies.
• Strong organizational skills and teamwork mindset.
• Fluent in English and Spanish; additional languages are a plus.

Ready to Join Us?

If you are passionate about hospitality, have a keen eye for detail, and enjoy creating seamless guest experiences from the very first interaction, we would love to hear from you. Bring your organizational skills, customer-focused mindset, and dedication to excellence to Aethos, and help us create memorable stays from the very first booking.

At Aethos, we are committed to equal opportunities and inclusive hiring, ensuring every candidate is valued and considered based on talent, experience, and potential—regardless of gender, identity, or background.