Guest Service Agent- Aethos Mallorca

Aethoshotels; Islas Baleares; Presencial; EUR 24.000 - 32.000; Jornada completa

Descripción de la vacante

Aethos Mallorca is seeking a Guest Service Agent to be the warm, approachable first point of contact for guests throughout their stay. You will work closely with the Front Office team to anticipate needs, handle inquiries, and deliver the thoughtful service that defines the Aethos experience.

Based at our Mallorca property, you will manage guest communications across phone, email, and messaging, coordinate with Housekeeping and F&B, and help promote services and experiences while maintaining

Formación

• Fluent in English and Spanish.
• Experience in Guest Services, Front Office, or Reservations.
• Strong communication and problem-solving abilities.
• Ability to manage multiple tasks in a fast-paced environment.

Responsabilidades

• Manage guest communications before, during, and after their stay via phone, email, WhatsApp, and other digital channels.
• Ensure a seamless guest journey by responding promptly to enquiries, requests, and special arrangements with a personalized approach.
• Coordinate with Front Office, Housekeeping, F&B, Maintenance, and other departments to deliver an exceptional guest experience.
• Manage reservations, guest profiles, room allocations, and internal systems, ensuring all information is accurate and up to date.
• Anticipate guest needs, proactively resolve issues, and follow up to ensure complete satisfaction.
• Promote hotel services, experiences, and upgrades to enhance both the guest experience and revenue opportunities.
• Maintain detailed guest records and support operational reporting and administrative tasks.
• Ensure all communications reflect the Aethos brand standards and deliver a consistently high level of service.

Conocimientos

English & Spanish fluency

Excellent communication

Organizational skills

Teamwork

Digital tools experience

Descripción del empleo

Overview

Who We Are At Aethos, we celebrate extraordinary places, passionate people, and meaningful shared experiences. We believe hospitality should elevate the mind, body, and spirit—so we carefully choose our locations and build communities where everyone can contribute and grow. Guided by sustainability, well-being, and the freedom to live without pressure, we are redefining what modern travel and work can be.

Aethos Mallorca – Our Hotels

Aethos Mallorca is our Mediterranean retreat in Paguera, where contemporary design, genuine hospitality, and the island’s relaxed lifestyle come together to create unforgettable experiences.

As part of Aethos, you’ll join a growing collection of unique destinations across Europe, united by a shared purpose: creating inspiring spaces where guests feel at home and our people can thrive. At Aethos Mallorca, you’ll have the opportunity to grow, make an impact, and be part of something truly special.

Job Overview

Aethos is a growing hospitality brand dedicated to creating exceptional guest experiences through genuine service and thoughtful design. As part of our continued growth, we are looking for a passionate Guest Service Agent to join our team at Aethos Mallorca.

As a Guest Service Agent, you will be the main point of contact for guests throughout their stay, ensuring every interaction is warm, seamless, and memorable. Working closely with the Front Office team, you will anticipate guests\' needs, provide personalized service, and help deliver the outstanding hospitality that defines the Aethos experience.

Responsibilities

• Manage guest communications before, during, and after their stay via phone, email, WhatsApp, and other digital channels.
• Ensure a seamless guest journey by responding promptly to enquiries, requests, and special arrangements with a personalized approach.
• Coordinate with Front Office, Housekeeping, F&B, Maintenance, and other departments to deliver an exceptional guest experience.
• Manage reservations, guest profiles, room allocations, and internal systems, ensuring all information is accurate and up to date.
• Anticipate guest needs, proactively resolve issues, and follow up to ensure complete satisfaction.
• Promote hotel services, experiences, and upgrades to enhance both the guest experience and revenue opportunities.
• Maintain detailed guest records and support operational reporting and administrative tasks.
• Ensure all communications reflect the Aethos brand standards and deliver a consistently high level of service.

Qualifications

• Previous experience in Guest Services, Guest Experience, Front Office, Reservations, or a similar hospitality role.
• Excellent communication skills and a genuine passion for delivering outstanding guest experiences.
• Strong organizational and problem-solving skills, with the ability to manage multiple tasks in a fast-paced environment.
• Proactive, detail-oriented, and guest-focused, with a collaborative approach to teamwork.
• Fluent in English and Spanish; additional languages are an advantage.
• Comfortable using hotel management systems and digital communication tools.

Ready to Join Us?

If you\'re passionate about hospitality and enjoy creating exceptional guest experiences through thoughtful communication and personalized service, we\'d love to hear from you. Join Aethos Mallorca and become part of a team dedicated to delivering memorable experiences in one of the Mediterranean\'s most inspiring destinations.

Aethos is an equal opportunity employer. We are committed to creating an inclusive workplace where everyone is treated with respect and fairness. All employment decisions are made without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, disability, national origin, or any other characteristic protected by applicable law.