Guest Experience Lead - Premium Service & Care

Celebrity Cruises; Madrid; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

Celebrity Cruises seeks a Junior Guest Relations Officer to bridge guests with hotel and marine departments, delivering premium, memorable service and proactively anticipating needs. You will own guest interactions, monitor sentiment, and ensure orderly stateroom services with strong attention to safety and readiness.

Must have outstanding hospitality, communication and organizational skills, with 2-3 years in a Front Desk role at a 4- or 5-star property; shipboard guest services experience is a

Formación

• Outstanding hospitality, communication and organizational skills.
• Ability to speak English clearly and cordially with guests.
• Experience in high-end hotel or shipboard guest services is a plus.

Responsabilidades

• Maintains professionalism and emergency preparedness within stateroom services.
• Responds to escalated guest concerns in a considerate and empathetic manner.
• Gleans metrics such as guest counts and call content for service analysis.
• Communicates inventory, program access and maintenance needs for operations.
• Leads by example with calm leadership and upholds cleanliness and order on board.

Conocimientos

English proficiency

Multilingual ability

Customer service mindset

Communication skills

Organizational skills

Educación

2-3 years Front Desk experience in 4-5 star hotel

Descripción del empleo

Celebrity Cruises seeks a Junior Guest Relations Officer to bridge guests with hotel and marine departments, delivering premium, memorable service and proactively anticipating needs. You will own guest interactions, monitor sentiment, and ensure orderly stateroom services with strong attention to safety and readiness.

Must have outstanding hospitality, communication and organizational skills, with 2-3 years in a Front Desk role at a 4- or 5-star property; shipboard guest services experience is a