Guest Experience Manager — Cruise Ship

Royal Caribbean Group; Barcelona; Presencial; EUR 40.000 - 65.000; Jornada completa

Descripción de la vacante

Royal Caribbean Group seeks a Guest Services Manager to lead the shipboard guest services team, driving exceptional service and guest satisfaction across the fleet. You will train staff, manage daily operations, and partner with shore-side teams to resolve issues and elevate the guest experience.

In this leadership role, you inspire a positive work environment, focus on development, and ensure standards are met while adapting to dynamic cruise operations.

Formación

• Minimum two years’ front of house managerial/operational experience in a cruise line.
• Ability to communicate diplomatically with guests and staff.
• Knowledge of customer service principles and problem resolution.
• Flexibility to lead a dynamic guest services operation across fleet.
• Experience with cash handling and foreign exchange.

Responsabilidades

• Lead the shipboard guest services team to deliver exceptional service.
• Train and develop the team, recognizing performance.
• Ensure guest and team satisfaction through proactive leadership.
• Coordinate with shipboard and shore-side management to resolve issues and improve service.

Conocimientos

Guest services management

Diplomacy and discretion

Customer service excellence

Team leadership

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

Royal Caribbean Group seeks a Guest Services Manager to lead the shipboard guest services team, driving exceptional service and guest satisfaction across the fleet. You will train staff, manage daily operations, and partner with shore-side teams to resolve issues and elevate the guest experience.

In this leadership role, you inspire a positive work environment, focus on development, and ensure standards are met while adapting to dynamic cruise operations.