Shipboard Guest Relations Associate — Premium Service

Celebrity Cruises; Madrid; Presencial; EUR 24.000 - 32.000; Jornada completa

Descripción de la vacante

Celebrity Cruises is seeking a Junior Guest Relations Officer to own guest interactions, coordinate with hotel and marine departments, and ensure premium service that is memorable. You will be the liaison between guests and shipboard teams, handling requests with professionalism and courtesy.

Requirements include 1-2 years as Front Desk/Receptionist in a 4-5 star hotel, fluent English, and multilingual abilities (Spanish, Portuguese, Italian, French or German); shipboard guest services

Formación

• 1-2 yrs experience as Front Desk/Receptionist in a 4 or 5 * hotel.
• Ability to speak English clearly, distinctly and cordially with guests.
• Ability to speak additional languages preferably Spanish, Portuguese, Italian, French or German

Responsabilidades

• Maintains a constant presence of professionalism and emergency preparedness within stateroom services, supporting the operation in resolving elevator and ADA alarms, being the brand voice of the ship and Guest Relations for external calls and providing impeccable quality of personalized service to internal and external guests and crew alike
• Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening
• Championing strong administrative skills, taking periodic metrics of data such as guest counts, call volume, call content and guest and crew call behavioral analysis
• Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools
• As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following service philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.

Conocimientos

Hospitality

Communication

Organizational skills

Decision-making

Attention to detail

English

Spanish

Portuguese

Italian

French

German

Descripción del empleo

Celebrity Cruises is seeking a Junior Guest Relations Officer to own guest interactions, coordinate with hotel and marine departments, and ensure premium service that is memorable. You will be the liaison between guests and shipboard teams, handling requests with professionalism and courtesy.

Requirements include 1-2 years as Front Desk/Receptionist in a 4-5 star hotel, fluent English, and multilingual abilities (Spanish, Portuguese, Italian, French or German); shipboard guest services