Guest Experience Intern: VIP Touches & Seamless Stays

Mondrian Hotels; Ibiza; On-site; EUR 12,000 - 17,000; Full time

Benefits offered by this job

Accommodation included

Lunch provided daily

Internship program + final project

Hotel discounts across Ennismore group

Canva and Podimo subscriptions

Team events and end-of-season party

Job summary

Mondrian Ibiza offers an internship opportunity at Cala Llonga Beach, Ibiza. Join two lifestyle hotel brands and gain hands-on experience across front desk operations, guest services, and guest relations in a vibrant hospitality setting.

Accommodation is included. Applicants should be pursuing or have completed a hospitality-related degree and speak English and Spanish fluently; other languages are a plus. This internship promises development within a fast-growing international group.

Qualifications

• Fluent in English and Spanish, additional languages a plus.
• Pursuing or recently completed degree in Hospitality or related field.
• Able to work in a fast-paced environment and adapt to different tasks.

Responsibilities

• Assist with check-in/check-out to greet guests warmly.
• Reach out to guests to ensure satisfaction (courtesy calls, in-person visits).
• Coordinate details for anniversaries, honeymoons, birthdays, or guest preferences.
• Log incidents and collaborate with teams to resolve issues promptly.
• Ensure housekeeping, room service, maintenance meet guest expectations.
• Arrange in-room touches for VIP/returning guests per hotel protocols.
• Assist with surveys, departure interviews, and review monitoring.
• Record guest preferences for future stays.

Skills

English

Spanish

Education

Hospitality degree or related field

Job description

Mondrian Ibiza offers an internship opportunity at Cala Llonga Beach, Ibiza. Join two lifestyle hotel brands and gain hands-on experience across front desk operations, guest services, and guest relations in a vibrant hospitality setting.

Accommodation is included. Applicants should be pursuing or have completed a hospitality-related degree and speak English and Spanish fluently; other languages are a plus. This internship promises development within a fast-growing international group.