Order Desk Specialist – Gestión De Pedidos Hvac

Haier Climatización Y Confort; Barcelona; On-site; EUR 21,000 - 27,000; Full time

Job summary

Hotel Arts Barcelona seeks a courteous Front Desk Agent to welcome guests, confirm reservations, assign rooms, and issue room keys, handling payments and check-outs efficiently on site in Barcelona.

You will coordinate with housekeeping to prepare rooms, inform guests about local attractions, process guest requests and messages, and balance daily cashiering and reports.

Responsibilities

• Check-in guests by confirming reservations, assigning rooms and issuing room keys.
• Process all payment types (room charges, cash, checks, debit or credit).
• Handle check-outs including late and disputed charges.
• Answer and log guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track room readiness for check-in.
• Inform guests about parking procedures and local areas of interest.

Job description

Front Desk Agent - Hotel Arts Barcelona

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Marina 19-21, Barcelona Barce 8005, Spain
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.