Graduate Program: After-Sales & Warranty Analytics

EBRO; Barcelona; On-site; EUR 21,000 - 28,000; Full time

Benefits offered by this job

Structured program

Mentorship

Career development

Exposure to OEM operations

Job summary

EBRO is launching a structured Graduate Program in After-Sales to develop young talent in service operations, warranty management, and dealer network coordination. Graduates will gain hands-on exposure and mentorship while contributing to warranty investigations, data analysis, and process improvements.

Successful candidates will hold a recent Bachelor’s or Master’s degree in a relevant field, with strong analytical and communication skills, and a passion for the automotive industry.

Qualifications

• Recently graduated with a Bachelor’s or Master’s degree in Engineering, Business Administration, Automotive Engineering, or related fields.
• Degree obtained within the last three years to comply with Graduate/Training Contract requirements in Spain.
• Strong analytical and problem‑solving skills required.
• Interest in the automotive industry and after‑sales operations welcomed.

Responsibilities

• Support warranty claims administration, validation, and monitoring in compliance with policies.
• Analyze warranty performance indicators, trends, and dealer results for improvements and cost savings.
• Collaborate with technical, quality, and aftersales teams on warranty investigations and corrective actions.
• Monitor dealer warranty operations to ensure accurate submission and adherence to standards.
• Analyze customer feedback, warranty data, and service KPIs to identify recurring issues.
• Participate in projects related to warranty optimization and aftersales process efficiency.
• Support development and implementation of warranty programs, service campaigns, and new tools across the dealer network.
• Prepare reports and presentations on warranty performance and key aftersales metrics for stakeholders.

Skills

Analytical thinking

Problem solving

Communication

Teamwork

Education

Bachelor’s or Master’s degree in Engineering/Business Administration/Automotive Engineering

Tools

Microsoft Office (Excel, PowerPoint)

Job description

EBRO is launching a structured Graduate Program in After-Sales to develop young talent in service operations, warranty management, and dealer network coordination. Graduates will gain hands-on exposure and mentorship while contributing to warranty investigations, data analysis, and process improvements.

Successful candidates will hold a recent Bachelor’s or Master’s degree in a relevant field, with strong analytical and communication skills, and a passion for the automotive industry.