Graduate Program - Warranty After-Sales

EBRO; Barcelona; On-site; EUR 21,000 - 28,000; Full time

Benefits offered by this job

Structured program

Mentorship

Career development

Exposure to OEM operations

Job summary

EBRO is launching a structured Graduate Program in After-Sales to develop young talent in service operations, warranty management, and dealer network coordination. Graduates will gain hands-on exposure and mentorship while contributing to warranty investigations, data analysis, and process improvements.

Successful candidates will hold a recent Bachelor’s or Master’s degree in a relevant field, with strong analytical and communication skills, and a passion for the automotive industry.

Qualifications

• Recently graduated with a Bachelor’s or Master’s degree in Engineering, Business Administration, Automotive Engineering, or related fields.
• Degree obtained within the last three years to comply with Graduate/Training Contract requirements in Spain.
• Strong analytical and problem‑solving skills required.
• Interest in the automotive industry and after‑sales operations welcomed.

Responsibilities

• Support warranty claims administration, validation, and monitoring in compliance with policies.
• Analyze warranty performance indicators, trends, and dealer results for improvements and cost savings.
• Collaborate with technical, quality, and aftersales teams on warranty investigations and corrective actions.
• Monitor dealer warranty operations to ensure accurate submission and adherence to standards.
• Analyze customer feedback, warranty data, and service KPIs to identify recurring issues.
• Participate in projects related to warranty optimization and aftersales process efficiency.
• Support development and implementation of warranty programs, service campaigns, and new tools across the dealer network.
• Prepare reports and presentations on warranty performance and key aftersales metrics for stakeholders.

Skills

Analytical thinking

Problem solving

Communication

Teamwork

Education

Bachelor’s or Master’s degree in Engineering/Business Administration/Automotive Engineering

Tools

Microsoft Office (Excel, PowerPoint)

Job description

EBRO is a growing automotive OEM focused on innovation, quality, and sustainable mobility. As part of our strategic expansion in the automotive industry, we are launching a Graduate Program designed to develop young talent and future professionals within our organization.

We are looking for a highly motivated graduate to join our After-Sales Department. This Graduate Program offers a structured development path where participants will gain hands‑on experience in service operations, warranty management, customer support, parts management, and dealer network coordination.

Key Responsibilities:

• Support the administration, validation, and monitoring of warranty claims, ensuring compliance with company policies and procedures.
• Assist in analyzing warranty performance indicators, claim trends, and dealer network results to identify improvement opportunities and cost‑saving initiatives.
• Collaborate with technical, quality, and aftersales teams to support warranty investigations, product issues, and corrective action implementation.
• Monitor dealer warranty operations, providing support to ensure accurate claim submission and adherence to warranty standards.
• Analyze customer feedback, warranty data, and service KPIs to identify recurring issues and enhance customer satisfaction.
• Participate in projects related to warranty optimization, service quality improvement, and aftersales process efficiency.
• Support the development and implementation of warranty programs, service campaigns, and new aftersales tools across the dealer network.
• Prepare reports and presentations on warranty performance, claim analysis, and key aftersales metrics for internal stakeholders.

Candidate Profile:

• Recently graduated with a Bachelor’s or Master’s degree (Engineering, Business Administration, Automotive Engineering, or related fields).
• Degree obtained within the last three years, in order to comply with the requirements for a Graduate / Training Contract under Spanish labor regulations.
• Strong analytical and problem‑solving skills.
• Interest in the automotive industry and after‑sales operations.
• Excellent communication and teamwork abilities.
• Spanish and advanced level of English. Additional languages will be considered a plus.
• Proficiency in Microsoft Office (Excel, PowerPoint).

What We Offer:

• Structured Graduate Development Program.
• Exposure to OEM automotive operations.
• Mentorship and professional training.
• Opportunity to develop your career within a growing automotive company.