Global Travel Support Specialist

TP; Barcelona; Sur place; EUR 20 000 - 24 000; Plein temps

Avantages offerts par ce poste

Multicultural environment

Modern office near Glories shopping</n

Growth opportunities

Initial training and coaching

Résumé du poste

TP in Barcelona is seeking a Customer Support Advisor for Booking to understand customer needs, listen, respond, and mediate between international travellers and accommodations suppliers to ensure a high level of service.

You will handle inquiries about services, payments, and technical requirements, delivering accurate information via email and phone. The role is 38.5h/week with a temporary contract and a salary of 22,249 € gross per year, working 09:00–20:00.

Qualifications

• C2 level Icelandic and advanced English.
• Excellent written and spoken communication.
• Proficiency with Office 365 and CRM systems.
• Problem-solving and solution-driven mentality.
• Positive, motivated mindset to handle tricky problems.
• Goal-oriented with ability to adapt to changing priorities.
• Open mind to changing priorities and business processes.
• Affinity with accommodation platforms.
• Experience in customer service or contact centers is valued.

Responsabilités

• Understand and identify customer needs; listen, respond and mediate between travellers and accommodations suppliers.
• Clarify inquiries about service, payment and technical requirements; provide accurate information via email and phone.

Connaissances

Icelandic (C2)

Advanced English

Communication

CRM

Office 365

Problem solving

Interpersonal skills

Goal oriented

Adaptability

Affinity with accommodation platforms

Outils

Office 365

CRM Database

Description du poste

TP in Barcelona is seeking a Customer Support Advisor for Booking to understand customer needs, listen, respond, and mediate between international travellers and accommodations suppliers to ensure a high level of service.

You will handle inquiries about services, payments, and technical requirements, delivering accurate information via email and phone. The role is 38.5h/week with a temporary contract and a salary of 22,249 € gross per year, working 09:00–20:00.