Global Sales Team Lead - Cruise Sales & Coaching

MSC Cruises; Valencia; On-site; EUR 42,000 - 56,000; Full time

Job summary

MSC Cruises in Valencia is seeking a Sales Team Lead to coach and guide a team of Sales Agents within a dynamic, international sales environment, driving performance, conversion and revenue while ensuring an exceptional customer experience.

You will lead daily coaching, monitor KPI performance across sales, conversion, upselling and CSAT, and provide real-time guidance on consultative selling and closing techniques. Fluency in English and Spanish is required.

Qualifications

• 4 years of sales experience in a target-driven environment.
• Previous Team Leader experience is a plus, but strong leadership potential is essential.
• Proven track record of achieving sales targets and KPIs.
• Experience in travel, tourism, hospitality, OTA, cruise or complex-product sales is an advantage.
• Fluent English and Spanish; additional languages are a plus.
• Full right to work in Spain.

Responsibilities

• Lead, coach and motivate Sales Agents through daily feedback and performance support.
• Monitor team performance across sales, conversion, upselling, revenue, productivity, CSAT and quality KPIs.
• Provide real-time coaching on consultative selling, objection handling and closing techniques.
• Support agents with complex customer situations and high-value bookings.
• Identify performance gaps and implement actions to improve sales results and individual performance.
• Manage real-time team operations, including breaks and intra‑shift adjustments.
• Handle customer escalations and collaborate with Regional Management, Quality and WFM teams.

Skills

Sales coaching

Leadership

Target driven

KPI awareness

Job description

MSC Cruises in Valencia is seeking a Sales Team Lead to coach and guide a team of Sales Agents within a dynamic, international sales environment, driving performance, conversion and revenue while ensuring an exceptional customer experience.

You will lead daily coaching, monitor KPI performance across sales, conversion, upselling and CSAT, and provide real-time guidance on consultative selling and closing techniques. Fluency in English and Spanish is required.