Outbound team Leader Spain

MSC Cruises; Valencia; In loco; EUR 42.000 - 56.000; Tempo pieno

Descrizione del lavoro

MSC Cruises in Valencia is seeking a Sales Team Lead to coach and guide a team of Sales Agents within a dynamic, international sales environment, driving performance, conversion and revenue while ensuring an exceptional customer experience.

You will lead daily coaching, monitor KPI performance across sales, conversion, upselling and CSAT, and provide real-time guidance on consultative selling and closing techniques. Fluency in English and Spanish is required.

Competenze

• 4 years of sales experience in a target-driven environment.
• Previous Team Leader experience is a plus, but strong leadership potential is essential.
• Proven track record of achieving sales targets and KPIs.
• Experience in travel, tourism, hospitality, OTA, cruise or complex-product sales is an advantage.
• Fluent English and Spanish; additional languages are a plus.
• Full right to work in Spain.

Mansioni

• Lead, coach and motivate Sales Agents through daily feedback and performance support.
• Monitor team performance across sales, conversion, upselling, revenue, productivity, CSAT and quality KPIs.
• Provide real-time coaching on consultative selling, objection handling and closing techniques.
• Support agents with complex customer situations and high-value bookings.
• Identify performance gaps and implement actions to improve sales results and individual performance.
• Manage real-time team operations, including breaks and intra‑shift adjustments.
• Handle customer escalations and collaborate with Regional Management, Quality and WFM teams.

Conoscenze

Sales coaching

Leadership

Target driven

KPI awareness

Descrizione del lavoro

Where passion meets opportunity. The best of your adventures is the one you have yet to sail!

Your Purpose

Join MSC Cruises' Excellence Hub in Valencia as a Sales Team Lead and lead our Sales Agents in a dynamic, international sales environment. Your mission will be to coach, motivate and develop your team while driving sales performance, conversion and revenue, ensuring exceptional customer experience.

Your Impact

• Lead, coach and motivate Sales Agents through daily feedback and performance support.
• Monitor team performance across sales, conversion, upselling, revenue, productivity, CSAT and quality KPIs.
• Provide real-time coaching on consultative selling, objection handling and closing techniques.
• Support agents with complex customer situations and high-value bookings.
• Identify performance gaps and implement actions to improve sales results and individual performance.
• Manage real-time team operations, including breaks and intra‑shift adjustments.
• Handle customer escalations and collaborate with Regional Management, Quality and WFM teams.

Your Journey so far

• 4 years of sales experience in a target-driven environment.
• Previous Team Leader experience is a plus, but strong leadership potential is essential.
• Proven track record of achieving sales targets and KPIs.
• Strong commercial mindset and coaching skills.
• Experience in travel, tourism, hospitality, OTA, cruise or complex-product sales is an advantage.
• Fluent English and Spanish; additional languages are a plus.
• Full right to work in Spain.

What we offer

• Competitive fixed salary + performance-based incentive.
• International, high-performance sales environment.
• Opportunity to develop your leadership career within MSC Cruises.
• A role where your leadership directly impacts people, customer experience and commercial results.

Working Hours: Rotating shifts, including morning and afternoon shifts, with flexibility to work some weekends.

Location: Valencia, Spain

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.