Global Luxury Wellness General Manager

SHA; Madrid; Presencial; EUR 103.000 - 155.000; Jornada completa

Descripción de la vacante

SHA Mexico seeks a General Manager to lead all operational facets, delivering unmatched luxury hospitality and wellness experiences for an international clientele.

The role requires strategic vision and hands-on execution, with responsibility for budget, guest personalization, and long-term property value. You will engage high-profile guests and stakeholders while driving continuous improvement and a values-driven culture.

Formación

• Bachelor's degree in Hospitality Management or related field.
• 15+ years in luxury hospitality with at least 3–5 years in a General Manager or Director of Operations role.
• Experience with international ultra‑luxury brands.
• Proven expertise across Rooms Division, Food & Beverage, Finance, and Commercial functions.

Responsabilidades

• Lead and manage all operational aspects of SHA Mexico, ensuring the highest standards of luxury service, wellness programs, and guest experience.
• Drive a visible, hands-on leadership style, ensuring consistency, operational excellence, and strong culture engagement across all departments.
• Foster and embed AB Living Group’s core values in the organization: Excellence, Evolution, Honesty, Caring, and Happiness.
• Build, develop, and retain a high-performing leadership team capable of delivering operational and strategic results.
• Oversee financial performance, including budget execution, revenue management, cost control, and KPIs.
• Ensure the property delivers a seamless guest journey for VIP and international clientele, maintaining personalization and memorability.
• Serve as the public face of the property, engaging with high-profile guests, stakeholders, and media as needed.
• Promote innovation and continuous improvement initiatives, keeping the property at the forefront of luxury wellness hospitality.
• Ensure compliance with all legal, safety, health, environmental, and operational standards.
• Protect assets, manage capital expenditure planning (CAPEX), and ensure long‑term property value.

Conocimientos

Proactivity

Analytical skills

Results-oriented

Educación

Bachelor's degree in Hospitality Management

Advanced studies in Wellness Management

MBA considered an advantage

Herramientas

Property management systems

Microsoft Office / Google Workspace

Descripción del empleo

SHA Mexico seeks a General Manager to lead all operational facets, delivering unmatched luxury hospitality and wellness experiences for an international clientele.

The role requires strategic vision and hands-on execution, with responsibility for budget, guest personalization, and long-term property value. You will engage high-profile guests and stakeholders while driving continuous improvement and a values-driven culture.