Global Insurance Servicing Specialist - Madrid (Hybrid)

QBE Europe; Madrid; Híbrido; EUR 42.000 - 62.000; Jornada completa

Descripción de la vacante

QBE Europe is seeking a proactive Multinational Service Specialist in Madrid (Hybrid) to support the delivery of complex multinational insurance programmes from quote through policy servicing. You will work with Producing Office Underwriters and diverse internal teams across the globe to ensure regulatory compliance and accurate pricing.

The role requires fluency in English and Spanish, excellent communication skills, and a structured, proactive approach to handling multiple tasks in a

Formación

• Experience in servicing multinational insurance programmes within general insurance.
• Fluent in English and Spanish.
• Good understanding of territorial insurance regulations and best practices.
• Excellent communication skills, confident and collaborative.
• Organised with ability to manage multiple tasks and priorities.
• Analytical thinking and attention to detail with a proactive mindset.

Responsabilidades

• Support the implementation and servicing of multinational programmes in line with business plans.
• Collaborate with underwriters and internal teams to ensure seamless programme delivery.
• Prepare and manage documentation for new and renewal cases, mid-term changes, and local underwriting input.
• Advise underwriters on local servicing costs, taxes, tariffs, and retentions to support pricing.
• Issue clear instructions to servicing offices and manage policy schedules and reinsurance slips.
• Monitor payments and collections to maintain a healthy cash position.
• Use appropriate tools to calculate and allocate taxes across premium distributions.
• Track and analyse programme performance, escalating issues as needed.
• Maintain data quality across systems and ensure compliance with service standards.
• Contribute to continuous improvement initiatives and support audits and peer reviews.
• Act as a buddy to less experienced colleagues, sharing knowledge and best practice.

Conocimientos

Multinational insurance

Bilingual EN/ES

Communication skills

Regulatory knowledge

MS Office

Stakeholder management

Analytical thinking

Herramientas

MS Office

Descripción del empleo

QBE Europe is seeking a proactive Multinational Service Specialist in Madrid (Hybrid) to support the delivery of complex multinational insurance programmes from quote through policy servicing. You will work with Producing Office Underwriters and diverse internal teams across the globe to ensure regulatory compliance and accurate pricing.

The role requires fluency in English and Spanish, excellent communication skills, and a structured, proactive approach to handling multiple tasks in a