Multinational Service Specialist

QBE Europe; Madrid; Híbrido; EUR 42.000 - 62.000; Jornada completa

Descripción de la vacante

QBE Europe is seeking a proactive Multinational Service Specialist in Madrid (Hybrid) to support the delivery of complex multinational insurance programmes from quote through policy servicing. You will work with Producing Office Underwriters and diverse internal teams across the globe to ensure regulatory compliance and accurate pricing.

The role requires fluency in English and Spanish, excellent communication skills, and a structured, proactive approach to handling multiple tasks in a

Formación

• Experience in servicing multinational insurance programmes within general insurance.
• Fluent in English and Spanish.
• Good understanding of territorial insurance regulations and best practices.
• Excellent communication skills, confident and collaborative.
• Organised with ability to manage multiple tasks and priorities.
• Analytical thinking and attention to detail with a proactive mindset.

Responsabilidades

• Support the implementation and servicing of multinational programmes in line with business plans.
• Collaborate with underwriters and internal teams to ensure seamless programme delivery.
• Prepare and manage documentation for new and renewal cases, mid-term changes, and local underwriting input.
• Advise underwriters on local servicing costs, taxes, tariffs, and retentions to support pricing.
• Issue clear instructions to servicing offices and manage policy schedules and reinsurance slips.
• Monitor payments and collections to maintain a healthy cash position.
• Use appropriate tools to calculate and allocate taxes across premium distributions.
• Track and analyse programme performance, escalating issues as needed.
• Maintain data quality across systems and ensure compliance with service standards.
• Contribute to continuous improvement initiatives and support audits and peer reviews.
• Act as a buddy to less experienced colleagues, sharing knowledge and best practice.

Conocimientos

Multinational insurance

Bilingual EN/ES

Communication skills

Regulatory knowledge

MS Office

Stakeholder management

Analytical thinking

Herramientas

MS Office

Descripción del empleo

Primary Details

Time Type: Full timeWorker Type: Employee

Multinational Service Specialist

Madrid (Hybrid)

Permanent/ Full Time

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Having the right to work in Spain is a requirement for this role.QBE may consider sponsorship at its discretion.

The Opportunity

We’re looking for a proactive and detail-oriented individual to join our team as a Multinational Service Specialist. This is a full-time, permanent position based in our Madrid office.

This role is a fantastic opportunity to build your career in multinational insurance servicing. You’ll be part of a collaborative and supportive team, working with brokers and clients across the globe. If you’re curious, organised, and ready to grow, we’d love to hear from you.

Your New Role

As a Multinational Service Specialist, you’ll support the delivery of complex and compliant multinational insurance programmes throughout their full lifecycle - from quote and bind to policy servicing and cashflow management.

You’ll work closely with Producing Office Underwriters and a wide range of internal teams including Credit Control, Claims, Compliance, and our Global Network. You’ll also liaise with local offices, brokers, and clients to ensure programmes run smoothly and meet all regulatory requirements.

You’ll report into the Multinational Service Manager based in Chelmsford (UK) and collaborate with a wide range of stakeholders including our internal global network team, underwriters, external partners, brokers, and clients.

Main Responsibilities

• Support the implementation and servicing of multinational programmes in line with business plans.
• Collaborate with underwriters and internal teams to ensure seamless programme delivery.
• Prepare and manage documentation for new and renewal cases, mid-term changes, and local underwriting input.
• Advise underwriters on local servicing costs, taxes, tariffs, and retentions to support accurate pricing.
• Issue clear instructions to servicing offices and manage policy schedules and reinsurance slips.
• Monitor payments and collections to maintain a healthy cash position.
• Use appropriate tools to calculate and allocate taxes across premium distributions.
• Track and analyse programme performance, escalating issues as needed.
• Maintain data quality across systems and ensure compliance with service standards.
• Contribute to continuous improvement initiatives and support audits and peer reviews.
• Act as a buddy to less experienced colleagues, sharing knowledge and best practice.

About You

This is a varied and rewarding role that offers the chance to deepen your understanding of multinational insurance. If you’re a team player who enjoys solving problems and building relationships, this could be the perfect fit.

Skills and Experience You’ll Bring:

• Experience in servicing multinational insurance programmes within general insurance.
• Fluent in both languages- English and Spanish.
• Good understanding of territorial insurance regulations and best practice methodologies.
• Excellent communication skills - confident, clear, and collaborative.
• A naturally organised approach with the ability to manage multiple tasks and priorities.
• Analytical thinking and attention to detail, with a proactive mindset.
• Comfortable using MS Office tools (Word, Excel, PowerPoint).

#globalprogrammes #multinational

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

To learn more about benefits of working with us, click Rewarding our people - QBE European Operations

Awards & Recognition

General Insurer of the Year 2026 at the British Insurance Awards

Winner of Excellence in Diversity, Equity & Inclusion Award 2025 at the Insurance Business Australia Awards for our Respect@QBE program

Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year,

Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year

Working Dads Employer Awards 2023 Winner: Parental Policies Award

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

You can view all our awards here

Skills:

Adaptability, Administration Management, Analytical Thinking, Communication, Conflict Resolution, Critical Thinking, Customer Value Management, Insurance Claims Processing, Insurance Processing, Intentional collaboration, Managing performance, Policy Analysis, Prioritization, Risk Management, Stakeholder Management

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.