Global HR & Payroll Service Delivery Lead

Zalaris; Madrid; Hybrid; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Hybrid work options

Platinum-level health insurance

Daily meal perks

Modern city-center office with parking

Extra vacation days

Job summary

Zalaris invites a Group Service Delivery Manager to oversee HR and payroll service deliveries across multiple geographies. You will maintain strong customer relationships, ensure contractual compliance, and drive operational excellence with nearshore and offshore teams.

The role requires cross-border coordination and a proactive mindset to optimize costs and service quality. Based in Madrid or surrounding area, you will lead governance, budgeting, and performance reviews while collaborating with

Qualifications

• Experience in service delivery, customer-facing roles, or similar operational positions.
• Good understanding of HR or payroll processes (multi-country knowledge is a plus).
• Strong communication, organization, and stakeholder management skills.
• Proactive, solution-oriented mindset with a focus on continuous improvement.
• Excellent problem-solving skills.
• Ability to work in a virtual, multi-country, fast-paced environment.
• Excellent presentation and negotiation skills.
• Professional fluency in spoken and written English.

Responsibilities

• Serve as the primary global level operational contact for assigned global customer(s) ensuring an exceptional customer experience and high-quality service delivery.
• Ensure timely, accurate, and compliant delivery of HR and payroll services across multiple geographies.
• Ensure services align with contractual SLAs by monitoring KPIs and reporting on performance across geographies.
• Coordinate service delivery activities with country teams and functional units.
• Drive operational improvements and support automation and transition activities across nearshore/offshore teams.
• Facilitate governance meetings and structured performance follow-ups with internal and external stakeholders.
• Ensure harmonization of processes across countries.
• Own the client’s service-related financials including budgeting, forecasting, and cost monitoring.
• Ensure adherence to internal controls, policies, and compliance standards.
• Collaborate with other Zalaris functions and locations to support integrated service delivery.

Skills

Service delivery

HR/payroll

Stakeholder management

Communication

Problem solving

English

Negotiation

Presentation

Cross-border collaboration

Job description

Zalaris invites a Group Service Delivery Manager to oversee HR and payroll service deliveries across multiple geographies. You will maintain strong customer relationships, ensure contractual compliance, and drive operational excellence with nearshore and offshore teams.

The role requires cross-border coordination and a proactive mindset to optimize costs and service quality. Based in Madrid or surrounding area, you will lead governance, budgeting, and performance reviews while collaborating with