Senior HR Service Partner | Global HR Operations Lead

Zalaris; Granada; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid working mode

Career development

Inclusive culture

Work from home allowance

25 days annual leave

Summer hours 36h

Cobee benefits

Job summary

Zalaris in Granada, ES is seeking an experienced Senior HR Service Partner to act as trusted advisor to customers, managers and stakeholders across an international environment. You will lead complex HR service delivery and drive continuous improvement while ensuring high-quality HR support.

Fluency in Spanish, Portuguese and English is essential to support diverse client base. The role offers hybrid working, opportunities for career progression, and the chance to contribute to a global leader

Qualifications

• Bachelor’s or Master’s degree in HR, Business Administration, Economics, or related field.
• 5+ years of experience within HR Services, HR Operations, Shared Services, or HR Consulting.
• Strong expertise in employee lifecycle management and HR operations.
• Experience leading projects and process improvements.
• Strong problem-solving and analytical skills.
• Ability to manage complex situations and customer environments.

Responsibilities

• Manage complex customer requirements and expectations, driving customer satisfaction through proactive engagement and supporting long-term partnerships.
• Build and maintain strong relationships with customers and senior stakeholders and act as a trusted advisor on HR operational matters.
• Own complex HR service delivery processes and cases, providing expert guidance on HR policies, procedures, and best practices.
• Ensure service quality, compliance, operational excellence, and SLA achievement.
• Coordinate activities across multiple stakeholders and functions.
• Lead HR-related projects, process improvement initiatives, and transformation activities.
• Drive process standardisation, operational excellence, and implementation of new HR solutions and service enhancements.
• Provide expert advice to clients and managers on HR topics and recommend solutions aligned with business and customer needs.
• Facilitate workshops and stakeholder discussions and support organisational decision-making through HR expertise.
• Handle complex customer and employee escalations, lead resolution of service-related issues, perform root cause analysis, and implement corrective actions.
• Support quality improvements and risk mitigation activities.
• Provide day-to-day leadership and support to team members, including onboarding, performance and development discussions.
• Monitor workload distribution and team effectiveness and foster collaboration, engagement, knowledge sharing, and service excellence

Skills

HR Operations

Project Leadership

Analytical Skills

Employee Lifecycle

Customer Management

Education

Bachelor's or Master's in HR/Business

Job description

Zalaris in Granada, ES is seeking an experienced Senior HR Service Partner to act as trusted advisor to customers, managers and stakeholders across an international environment. You will lead complex HR service delivery and drive continuous improvement while ensuring high-quality HR support.

Fluency in Spanish, Portuguese and English is essential to support diverse client base. The role offers hybrid working, opportunities for career progression, and the chance to contribute to a global leader