Global HR Operations Lead – Onboarding & Service Delivery

HSP Group

España

A distancia

EUR 85.000 - 125.000

Jornada completa

14 días+

Generador de candidaturas

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Descripción de la vacante

HSP Group is seeking a Global Service Manager - HR Operations & Service Delivery to lead global HR administration services for diverse customers. You will coordinate onboarding, lifecycle admin, and service delivery, acting as SPOC and advisor across multiple jurisdictions, coordinating with GSAs, service providers, and internal teams.

Remote role with opportunities to influence global HR processes, SLA adherence, and customer experience.

Formación

5+ years of experience in HR Operations, HR Administration, People Operations, HR Shared Services, Global Employment, Employer of Record (EOR), Payroll Operations, or other customer-facing service delivery environments.
Experience managing customer onboarding, implementation projects, employee lifecycle administration, or operational service transitions across multiple countries or regions.
Strong project coordination and stakeholder management experience, with the ability to manage multiple priorities and deadlines simultaneously.
Experience working directly with customers, local service providers, external partners, or vendors in a service delivery environment.
Demonstrated experience identifying process improvement opportunities and implementing operational enhancements or scalable solutions.
Experience supporting or coordinating global HR services across multiple jurisdictions, including onboarding, employee lifecycle administration, payroll, benefits, compliance, or related employment services.
Experience working within fast-paced, growth-oriented, or evolving organizations where adaptability and problem-solving are essential.
Proficiency in English; additional Spanish is a plus.

Responsabilidades

Create project plans and onboarding/transition plans, RAIDS logs, and SteerCo reports.
Forecast onboarding and Go Live dates to ensure timely service delivery within budget.
Liaise with local HSP experts and service providers, maintaining strong relationships.
Serve as a Single Point Of Contact for customers and escalation point for GSAs.
Provide excellent customer-centric service and coordinate resolution of issues post-implementation.
Monitor overall service delivery status and align with Global Services Associate and Operations Director.
Adhere to SLAs in terms of responsiveness and quality where applicable.
Maintain BAU systems data accuracy and timeliness.