Global Hospitality Support Specialist (EN/FR)

Amadeus; Barcelona; Hybrid; EUR 24,000 - 34,000; Full time

Benefits offered by this job

Global DNA

Learning opportunities

Hybrid working model

Diverse & inclusive culture

Reliable company & purpose

Job summary

Amadeus is seeking a Customer Support Associate (English & French speaker) to assist hotels worldwide, ensuring smooth operations and exceptional service. The role spans phone, chat, and email support within a global team committed to quality, collaboration, and continuous improvement.

You will work in a hybrid model, using tools like Salesforce and Microsoft Office, with opportunities to grow and contribute to service excellence across hospitality tech.

Qualifications

• Experience or strong interest in customer support or service environments.
• Strong communication and problem-solving skills with a customer-focused mindset.
• Fluent in English and French (written and spoken).

Responsibilities

• Provide clear and courteous assistance to global customers via phone, chat, and email.
• Help diagnose and resolve issues efficiently, following up to ensure a positive customer experience.
• Collaborate with other teams to address complex inquiries and ensure seamless service delivery.
• Suggest enhancements to support processes and tools for better efficiency and user satisfaction.
• Contribute to ongoing initiatives that improve communication, documentation, and response quality.

Skills

Customer support experience

Problem-solving

Bilingual English & French

Tools

Salesforce

Microsoft Office

Job description

Amadeus is seeking a Customer Support Associate (English & French speaker) to assist hotels worldwide, ensuring smooth operations and exceptional service. The role spans phone, chat, and email support within a global team committed to quality, collaboration, and continuous improvement.

You will work in a hybrid model, using tools like Salesforce and Microsoft Office, with opportunities to grow and contribute to service excellence across hospitality tech.