Contact Center Agent at HBX Group

HBX Group; Islas Baleares; Hybrid; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Innovative, multicultural environment

Global career development

Job summary

HBX Group in Palma de Mallorca seeks a Client Operations Executive to join our Customer Relationship Center. You will support clients to deliver unique holidays, using your multilingual communication skills and a customer-first approach.

Based in Mallorca, this permanent full-time role is hybrid: 1 day in the office and 4 days from home, with opportunities to grow within a global travel-tech leader.

Qualifications

• Fluency in English, German, Dutch, Italian or French (written and spoken).
• Spanish knowledge is an advantage.

Responsibilities

• Provide excellent customer service.
• Attend clients' queries via phone and emails, proactively and politely.
• Resolve client requests and complaints per defined policies.
• Promote goodwill and maintain relationships with clients and sales teams.
• Identify daily improvement opportunities.
• Negotiate for appropriate compensation/refunds/solutions.

Skills

Multilingual communication

Customer service

Time management

Negotiation

Problem solving

Job description

This Full time on site position offers great opportunities for career growth. HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

We are looking for Client Operations Executive to join our Customer Relationship Center. In this role you will have the opportunity to give support to our clients in order to achieve one of our main objectives “Delivering unique holidays to our customers”. We are looking for candidates, who are based in Mallorca.

RESPONSIBILITIES:

• Provide excellent customer service.
• Attend clients' queries through phone calls and emails, by being proactive, courteous, friendly, and helpful.
• Ensure that all clients' requests, issues and complaints are resolved promptly and accurately, per defined policies, guidelines, terms and conditions.
• Promote goodwill when dealing with clients and internal sales teams, to maintain good client relationship, achieve high level of client satisfaction, and retain client loyalty.
• Act and suggest on improvement opportunities identified during daily work.
• Negotiating for appropriate compensation / refunds / solutions.

POSITION REQUIREMENTS:

• Fluency in English, German, Dutch, Italian or French language - written and spoken.
• Knowledge of Spanish language would be an advantage.
• Flexibility to provide support to all members of the Global Support team as and when required.
• Excellent time management skills with the ability to work well under pressure in a fast paced environment.
• Communication and negotiation skill is the key for this position, as you will be spending most of your time listening and trying to come up with the solution that work out best for all parties.

Offer:

Permanent Contract Full time employment Hybrid working 1 day in the office and 4 days from home Additional Benefits. You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider.

Benefits:

• Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.