Global Events Operations Director

American Express Global Business Travel; Madrid; Presencial; EUR 90.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible benefits

Travel perks

Skills development

Inclusion initiatives

Descripción de la vacante

American Express Global Travel (Amex GBT) seeks a Senior Operations Manager with 10+ years in event agency operations to lead multi-country event delivery across Spain & Italy. You will connect regional teams with global standards, drive P&L, and optimize processes while ensuring compliance and high-quality production.

This leadership role requires fluent Spanish and English; Italian is a plus. You will coach Team Leaders, manage stakeholders, and act as an ambassador to raise market

Formación

• 10+ years in event agency operations/production.
• Fluent in Spanish, English, and Italian is a plus.
• Experience managing large multi-country teams.
• Strong stakeholder management and external communication.

Responsabilidades

• Drive operational excellence and ensure high-quality event delivery; manage P&L and compliance across both countries.
• Coach and develop Team Leaders to foster a high-performance regional culture.
• Lead transformation initiatives (process harmonization, new tools, AI adoption) and drive organizational change to improve efficiency and maturity.
• Serve as senior escalation point for major clients and act as trusted advisor and strategic partner.
• Act as agency ambassador in Spanish & Italian markets; build relationships to enhance visibility.
• Collaborate with cross-functional and international teams to align on global standards.
• Ensure operational efficiency and project delivery quality.
• Foster employee engagement and client satisfaction and profitability.

Conocimientos

10+ years exp

Spanish fluency

English fluency

Italian a plus

Multi-country teams

Stakeholder mgmt

External comms

Event leadership

Descripción del empleo

American Express Global Travel (Amex GBT) seeks a Senior Operations Manager with 10+ years in event agency operations to lead multi-country event delivery across Spain & Italy. You will connect regional teams with global standards, drive P&L, and optimize processes while ensuring compliance and high-quality production.

This leadership role requires fluent Spanish and English; Italian is a plus. You will coach Team Leaders, manage stakeholders, and act as an ambassador to raise market