Global Director, Mid-Market Onboarding — Remote & Scalable Impact

Cloudbeds; Málaga; Remote; EUR 80,000 - 120,000; Full time

Benefits offered by this job

Remote First, Remote Always

Monthly Wellness Fridays

Full Paid Parental Leave

Home office stipend

Access to professional development

Job summary

Cloudbeds in Málaga is seeking a Global Director, Mid-Market Onboarding, to lead onboarding for its most complex customer segment. The ideal candidate will have over 7 years of experience in hospitality technology, particularly in customer onboarding and team leadership.

Your role will involve developing frameworks for onboarding, ensuring customer satisfaction, and scaling processes across a growing team. Cloudbeds is proud of its remote-first culture and exceptional perks, including paid parental leave and professional development opportunities.

Qualifications

• 7+ years in hospitality or hospitality technology with hands-on onboarding experience.
• Proven people-leadership experience in a global, distributed team.
• Deep understanding of hotel operations and complexity in serving mid-market customers.

Responsibilities

• Lead, coach, and develop the Mid-Market Onboarding team.
• Own end-to-end onboarding outcomes for mid-market customers.
• Establish and own metrics for onboarding outcomes.

Skills

Leadership in onboarding

Project management

Customer experience focus

Data-driven decision making

Job description

Cloudbeds in Málaga is seeking a Global Director, Mid-Market Onboarding, to lead onboarding for its most complex customer segment. The ideal candidate will have over 7 years of experience in hospitality technology, particularly in customer onboarding and team leadership.

Your role will involve developing frameworks for onboarding, ensuring customer satisfaction, and scaling processes across a growing team. Cloudbeds is proud of its remote-first culture and exceptional perks, including paid parental leave and professional development opportunities.