Customer Onboarding Manager

Jobgether; Madrid; Hybrid; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and parental leave

Home office stipend

Wellness stipend

Job summary

Talantir in Spain is seeking a Customer Onboarding Manager to guide new customers through onboarding, drive platform adoption, and ensure long-term satisfaction.

You will coordinate with Sales, CS, Product and Engineering to deliver smooth implementations and measurable outcomes while building strong relationships with stakeholders at all levels.

Qualifications

• 1-2 years of experience in customer onboarding, implementation, or a client-facing role.
• Strong project management and organizational skills with the ability to handle multiple priorities.
• Proven ability to build relationships with stakeholders at various levels, including senior leadership.
• Excellent communication and interpersonal skills, with a customer-first mindset.
• Experience resolving customer issues proactively and collaborating across teams.

Responsibilities

• Lead end-to-end onboarding processes for new customers, ensuring a smooth and efficient implementation experience.
• Conduct detailed product walkthroughs and training sessions to drive adoption and maximize platform value.
• Communicate onboarding requirements, timelines, and expectations clearly to stakeholders.
• Build and maintain strong relationships with customer stakeholders, understanding their goals and operational needs.
• Collaborate with Sales, Customer Success, Product, and Engineering teams to address customer needs and improve processes.
• Manage customer data migrations and ensure accuracy and completeness throughout onboarding.
• Capture feedback, identify improvement opportunities, and contribute to enhancing onboarding workflows and tools.
• Proactively resolve issues and ensure a high level of customer satisfaction during early lifecycle stages.

Skills

Project management

Relationship building

Communication

Analytical thinking

CRM tools familiarity

Education

Bachelor’s degree preferred

Tools

HubSpot

Job description

Customer Onboarding Manager in Spain

This role offers an exciting opportunity to guide new customers through a seamless onboarding journey while driving long-term success and satisfaction. You will act as a trusted partner from day one, helping clients adopt innovative solutions and align them with their business goals. Working in a fast-paced, collaborative environment, you’ll engage with cross-functional teams to ensure smooth implementations and continuous improvements. The position combines customer interaction, project coordination, and problem-solving to deliver measurable outcomes. It’s ideal for someone who thrives in dynamic settings and enjoys building strong relationships. You’ll play a key role in shaping customer experiences and contributing to overall growth.

Accountabilities

• Lead end-to-end onboarding processes for new customers, ensuring a smooth and efficient implementation experience
• Conduct detailed product walkthroughs and training sessions to drive adoption and maximize platform value
• Communicate onboarding requirements, timelines, and expectations clearly to stakeholders
• Build and maintain strong relationships with customer stakeholders, understanding their goals and operational needs
• Collaborate with Sales, Customer Success, Product, and Engineering teams to address customer needs and improve processes
• Manage customer data migrations and ensure accuracy and completeness throughout onboarding
• Capture feedback, identify improvement opportunities, and contribute to enhancing onboarding workflows and tools
• Proactively resolve issues and ensure a high level of customer satisfaction during early lifecycle stages

Requirements

• 1-2 years of experience in customer onboarding, implementation, or a client-facing role
• Strong project management and organizational skills with the ability to handle multiple priorities
• Proven ability to build relationships with stakeholders at various levels, including senior leadership
• Excellent communication and interpersonal skills, with a customer-first mindset
• Experience resolving customer issues proactively and collaborating across teams
• Analytical thinking with the ability to understand customer needs and translate them into actionable solutions
• Familiarity with CRM tools such as HubSpot or similar platforms is a plus
• Bachelor’s degree preferred

Benefits

• Competitive salary and flexible remote or hybrid work options
• Comprehensive medical, dental, and vision coverage, with strong employer contributions
• Generous paid time off, holidays, and parental leave programs
• 401(k) plan with employer matching contributions
• Wellness stipend and access to mental health support resources
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Life insurance and disability coverage for added financial security
• Professional development support and home office stipend
• Opportunities for career growth within a collaborative and supportive environment