Global Support Leader — Remote, AI‑Driven Hospitality
Third-Party Job Posts
Get a reply from this employer
Your resume and cover letter, tailored to exactly what they’re hiring for.
Benefits offered by this job
Job summary
Cloudbeds is seeking a Head of Global Customer Support to lead our remote, global team and elevate the hospitality experience through proactive, AI-powered support. You will own queue health, first contact resolution, and cross-functional alignment with Product, Onboarding, and Account Management, while mentoring leaders across LATAM, EMEA, and APAC.
Your leadership will shape a scalable, data-driven operation, fostering a customer-centric culture and delivering exceptional service across time
Qualifications
- 8+ years in customer support, with 4+ years leading other leaders.
- Bachelor's degree or equivalent in hospitality, business, or tech.
- Experience scaling high-volume support through significant change or transformation.
- Proven ability to align with Product, Onboarding, and Account Management.
Responsibilities
- Lead the global support organization and customer experience.
- Transform reactive support into proactive partnership using AI.
- Manage queue health, response times, and first contact resolution.
- Run a data-driven operation with workforce planning and QA programs.
- Build and coach distributed teams across regions and languages.
Skills
Education
Job description
Cloudbeds is seeking a Head of Global Customer Support to lead our remote, global team and elevate the hospitality experience through proactive, AI-powered support. You will own queue health, first contact resolution, and cross-functional alignment with Product, Onboarding, and Account Management, while mentoring leaders across LATAM, EMEA, and APAC.
Your leadership will shape a scalable, data-driven operation, fostering a customer-centric culture and delivering exceptional service across time
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
