Global Customer Success Executive - Hybrid Hours

BusUp group; Madrid; Hybrid; EUR 38,000 - 60,000; Full time

Benefits offered by this job

Flexible hours

Hybrid work

Meal vouchers

Transport vouchers

Health insurance

Leave on birthday

Feedback culture

Job summary

BusUp group is seeking an experienced Account Manager/Customer Success professional to nurture and grow client relationships while coordinating cross-functional operations. You will balance proactive account management with hands-on delivery to resolve requests on time, driving satisfaction across Europe and North America.

You will collaborate with internal teams, train users on dashboards, monitor CS metrics, and identify upsell opportunities while maintaining strong relationships with clients

Qualifications

• 2+ years of experience in account management, customer success, operations or consulting services.
• Excellent verbal and written communication, negotiation and conflict resolution skills.
• Strong organization, multitasking and attention to detail; comfortable with Jira, HubSpot and Power BI.
• Analytical mindset to turn data into actions; empathy and caring for people.
• Entrepreneurial spirit: proactive, adaptable and results-oriented, able to work in a demanding environment.
• Spanish and English proficiency; Portuguese is a plus.

Responsibilities

• Client relationship & account management: main voice for clients from onboarding, define goals and expectations.
• Ongoing relationship management: address issues, schedule regular syncs (weekly/monthly) and provide updates.
• Enablement & onboarding: train clients on dashboards and BI reports to drive adoption.
• Operational management: manage ticketing, CRM records, and ensure timely SLA-compliant resolutions.
• Analysis & reporting: track usage, rider volume, and prepare monthly client reports with dashboards.

Skills

Account management

Customer success

Operations

Consulting

Communication

Multitasking

Analytical mindset

Spanish

English

Tools

Jira

HubSpot

Power BI

Job description

BusUp group is seeking an experienced Account Manager/Customer Success professional to nurture and grow client relationships while coordinating cross-functional operations. You will balance proactive account management with hands-on delivery to resolve requests on time, driving satisfaction across Europe and North America.

You will collaborate with internal teams, train users on dashboards, monitor CS metrics, and identify upsell opportunities while maintaining strong relationships with clients