Expansion & Upsell Account Manager (Hybrid)

Chekin; Tenerife; Hybrid; EUR 45,000 - 75,000; Full time

Benefits offered by this job

Hybrid working in Tenerife

Competitive salary with uncapped bonus

Career path to Senior Account Manager

Job summary

Chekin is seeking an expansion-focused Customer Success/Account Manager to own a diverse SMB to mid-market portfolio from onboarding to renewal. You’ll identify upsell opportunities, run end-to-end deals, and design campaigns with Marketing and CS.

You’ll collaborate with Product to translate customer needs into value, while safeguarding renewals. In this hybrid role based in Tenerife, you will negotiate with owners and operations leads, maintain CRM hygiene, and drive measurable expansion

Qualifications

• 2+ years in Account Management, revenue-driven Customer Success or B2B SaaS sales.
• Proven track record of closing upsell or cross-sell deals against a target.
• Professional English (C1+) and fluent Spanish.
• Comfortable negotiating pricing and discussing ROI with owners, general managers and operations leads.
• Organised and rigorous with a CRM (HubSpot, Salesforce or similar).

Responsibilities

• Own a portfolio of SMB and Mid-Market customers and be their commercial point of contact after onboarding.
• Identify upsell and cross-sell opportunities from usage data, health scores and customer conversations.
• Run every opportunity end to end: discovery, module demo, proposal, negotiation and close.
• Design and run expansion campaigns with Marketing and CS, such as segment campaigns, product launches and regulatory changes.
• Reduce churn and protect renewals in your portfolio by acting on risk signals early.
• Keep HubSpot spotless: pipeline, forecast and activity always up to date.
• Bring customer insight to Product: what customers ask for and what stops them from growing with us.

Skills

Account Management

Upsell & Cross-sell

Negotiation

Tools

HubSpot

Salesforce

Job description

Chekin is seeking an expansion-focused Customer Success/Account Manager to own a diverse SMB to mid-market portfolio from onboarding to renewal. You’ll identify upsell opportunities, run end-to-end deals, and design campaigns with Marketing and CS.

You’ll collaborate with Product to translate customer needs into value, while safeguarding renewals. In this hybrid role based in Tenerife, you will negotiate with owners and operations leads, maintain CRM hygiene, and drive measurable expansion