Global Customer Service & International Orders Specialist

Adm; Valencia; Presencial; EUR 28.000 - 42.000; Jornada completa

Descripción de la vacante

ADM seeks a proactive customer service and order management specialist to coordinate inquiries, quotations, orders, and export activities across global markets. You will work with cross-functional teams to ensure accurate documentation and timely delivery.

The role emphasizes SAP and Salesforce proficiency, English and French fluency, and strong communication skills in a fast-paced international environment.

Formación

• 1–2 years of experience in Customer Service or Order Management.
• Fluency in English and French.
• Experience with SAP and Salesforce preferred.
• Knowledge of logistics, export documentation.
• Strong communication and problem-solving skills.

Responsabilidades

• Communicate daily with customers, sales teams and agents about inquiries, orders, projects, claims, and product documentation.
• Prepare quotations, proforma invoices, and customer documentation.
• Coordinate sample requests and technical information with internal departments.
• Maintain customer, pricing, contract, and product data in SAP.
• Process customer orders, issue order confirmations, and monitor deliveries.
• Coordinate transport and export logistics (road, sea, air).
• Prepare export and customs documentation and liaise with freight forwarders, customs, banks, and regulators.
• Support payment processes, letters of credit, and credit control activities.
• Resolve customer complaints and claims with timely follow-up.
• Collaborate with Sales, Production, Quality, Logistics, Compliance, and Finance.
• Ensure compliance with company policies, SOX controls, and internal procedures.
• Support international customers across North Africa, APAC, LATAM, and other global markets.

Conocimientos

English fluency

French fluency

Customer service

Order management

Communication

Organizational skills

Problem-solving

Herramientas

SAP

Salesforce

Descripción del empleo

ADM seeks a proactive customer service and order management specialist to coordinate inquiries, quotations, orders, and export activities across global markets. You will work with cross-functional teams to ensure accurate documentation and timely delivery.

The role emphasizes SAP and Salesforce proficiency, English and French fluency, and strong communication skills in a fast-paced international environment.