Global Customer Service & Logistics Coordinator

Roquette; Alcobendas; Presencial; EUR 24.000 - 32.000; Jornada completa

Descripción de la vacante

Roquette in Madrid, Spain seeks a Customer Service professional to act as the liaison between the company and customers throughout the service process. You will coordinate order flow, enter orders in SAP, manage documentation, and align production with customer requirements to ensure timely deliveries.

The role requires 2 years of international customer service experience, English fluency, and knowledge of SAP/Salesforce.

Formación

• Administrative training required (Administration FP.)
• At least 2 years of experience in Customer Service with a high international customer profile
• Bilingual English (oral and written)
• Other European languages (French, German, Italian, etc.) valued
• Knowledge of industrial environments, preferably Pharmaceutical Laboratories
• Proficient in Office automation and internal tools (SAP, Salesforce, ASPROVA)
• Knowledge of quality regulations affecting production and transport

Responsabilidades

• Manage flow of customer purchase orders with specifications (quantity, price, production and transport conditions, delivery date) and enter into SAP.
• Yearly price updates in SAP or amendments.
• Coordinate with Planning Technician to align production deadlines with customer needs and capacity.
• Coordinate weekly customer order departures with forwarders and external partners.
• Prepare transport documentation, packing lists, consignment notes and customs docs when needed.
• Create invoices after order departure.
• Collect and send production and quality documentation (COAs, weight reports) to customers, including halal/ kosher certifications and other docs.
• Book-in customer warehouse delivery date/time on customer portals.
• Launch new products/customers and manage related form submissions.
• Handle post-claim actions with Technical Service and QC/QA (collections, credit notes, rescheduling).
• Schedule production reservations based on forecast and update customer contracts monthly.
• Maintain customer database and provide personalized service via email/phone/virtual meetings.
• Back up the Planning Technician and train newcomers.

Conocimientos

Customer service

English bilingual

Communication

Other European languages

Educación

Administration FP.

Herramientas

SAP

Salesforce

ASPROVA

Descripción del empleo

Roquette in Madrid, Spain seeks a Customer Service professional to act as the liaison between the company and customers throughout the service process. You will coordinate order flow, enter orders in SAP, manage documentation, and align production with customer requirements to ensure timely deliveries.

The role requires 2 years of international customer service experience, English fluency, and knowledge of SAP/Salesforce.