Global CS Ops Leader - Salesforce & CRM Strategy

Doctoralia Brasil; Madrid; Híbrido; EUR 90.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare insurance

Wellness programs

Generous time off

Descripción de la vacante

Docplanner Group is seeking a seasoned Customer Success Operations leader to design and implement CRM processes across 13 markets. You will guide a team of 5 analysts, drive data-driven decisions, and shepherd the HubSpot to Salesforce migration to full Salesforce usage by 2027.

A strong background in Revenue Operations and CRM design is essential. You will collaborate with local CS and RevOps teams, partner with Salesforce development and cross-functional leaders to optimize churn, win rate and

Formación

• 7-10 years of professional experience in Revenue Operations, CS/Sales Operations or CRM process design.
• 5+ years of experience across multiple countries or business units.
• 2+ years of leading teams.
• Strong hands-on Salesforce experience; certification a plus.
• Fluent in English; Spanish and/or Portuguese is a plus.

Responsabilidades

• Lead the Global CS Ops team of 5 analysts across business units and enablers.
• Design CRM processes for onboarding, retention and expansion; measure outcomes.
• Oversee HubSpot to Salesforce migration and optimise the Salesforce platform.

Conocimientos

Salesforce experience

CRM design

Stakeholder management

Team leadership

Data analysis

Herramientas

Salesforce

HubSpot

SQL

Descripción del empleo

Docplanner Group is seeking a seasoned Customer Success Operations leader to design and implement CRM processes across 13 markets. You will guide a team of 5 analysts, drive data-driven decisions, and shepherd the HubSpot to Salesforce migration to full Salesforce usage by 2027.

A strong background in Revenue Operations and CRM design is essential. You will collaborate with local CS and RevOps teams, partner with Salesforce development and cross-functional leaders to optimize churn, win rate and