Sales Strategy Senior Manager

Salesforce; Madrid; On-site; EUR 90,000 - 120,000; Full time

Job summary

Salesforce, Inc. is hiring a Manager/Sr. Manager for Success Strategy & Operations.

The role partners with Account Success leaders to drive data-driven planning, analyzes KPI trends, and delivers insights for executive leadership. You will craft strategic analyses, build dashboards, and support quarterly leadership reviews across global teams. The position requires agile, detail-oriented collaboration, strong business acumen, and a track record in customer success strategy or similar roles.

Qualifications

• Strong business acumen and stakeholder management experience.
• Self-starter with motivation to lead multiple priorities in a fast-paced, collaborative environment.
• Proficient with business analysis and data visualization, translating complex data into insights.
• Excellent presentation and executive engagement skills.
• Outstanding written and verbal communication for diverse audiences.
• Proven ability to structure complex problems into solutions.
• Experience in customer success strategy or 8+ years in consulting/sales strategy/ops.
• Solid understanding of Salesforce products, Tableau, Snowflake, SQL, and Data Cloud.
• Willingness to work with global teams across time zones and travel quarterly.
• Right to work in Spain.

Responsibilities

• Partner with Account Success leaders to perform ad-hoc analyses across data sets and tools, delivering insights and recommendations.
• Evaluate ongoing performance against targets to identify growth opportunities.
• Collaborate with cross-functional teams to ensure analyses translate into data sets and dashboards.
• Build executive-level presentations for global leadership reviews.
• Support GTM planning with Strategy, Programs, and BI teams.

Skills

Business acumen

Stakeholder mgmt

Self-starter

Data analysis

Data visualization

Executive presentation

Written & verbal comms

Agile environments

Problem solving

Salesforce product knowledge

Tableau

Snowflake

SQL

Data Cloud

Time zone coordination

Travel readiness

Tools

Tableau

Snowflake

SQL

Data Cloud

Job description

Job Category

Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Manager/Sr. Manager, Success Strategy & Operations

The Programs & Strategy team works within Account Success to drive operational rigor in how we own the business and also to support various special projects and efforts to change and grow the business.

• This Manager/Sr. Manager, Success Strategy & Operations role reports to the Director of Account Success Business Partners and will partner closely with the head of one of the Account Success Operating Units to deliver a blend of strategic planning, analysis & insights.
• This is a high-impact role, with constantly evolving priorities and demands, requiring cross-functional alignment and a collaborative approach.
• This role supports ongoing exploration of trends tied to our delivery KPI's, driving new programs through data driven analysis, FY planning, and monthly and quarterly Sales Leader reviews, using data to uncover insights and help Account Success leaders make strategic recommendations to their Sales Partners.
• We're looking for hardworking candidates who have steadfast curiosity, attention to detail, willingness to lead multiple priorities, and ability to deal with ambiguity effectively.

Responsibilities

• Partner with Account Success Leadership team members to perform ad-hoc analyses across multiple data sets and tools (examples of analyses include examining consumption product data to drive consumption, Signature Success Plan adoption trends, AOV risks and mitigation, and Product Adoption impact) and interpret key performance metrics to deliver insights and recommendations to leadership.
• Evaluate ongoing business performance against Targets; identifying areas of growth and opportunity
• Collaborate cross-functionally with the Account Success Operations / Technology team & CSG Business Intelligence team to ensure successful data analysis is transformed into data sets and Tableau dashboards to provide broad 'run the business' support across the Account Success team.
• Build executive-level presentations for global leadership reviews and support quarterly business reviews.
• Support GTM planning process in partnership with the Account Success Strategy & Programs teams and the CSG Business Intelligence team.

Requirements

• Strong business acumen and stakeholder management experience.
• Self-starter and high degree of motivation to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment.
• Proficient with Business Analysis, Data Visualization, as well as the ability to translate sophisticated information into easily consumable insights.
• Excellent presentation and executive engagement skills.
• Outstanding written and verbal communication skills, with the ability to craft compelling stories for diverse audiences to communicate strategy.
• Demonstrated success in-fast paced and agile business environments.
• Proven track record to structure and transition sophisticated problems to solutions.
• Customer Success Strategy Experience or 8+ years of professional experience, ideally in consulting or sales strategy/business operations roles.
• Solid understanding of Salesforce product & applications, Tableau, Snowflake, SQL and Data Cloud
• Flexible schedule, the ability to work with our global Account Success teams in different time zones.
• Ability to travel on a quarterly basis.
• Right to Work in