Global CS Ops Leader — Salesforce & Automation

TuoTempo; Madrid; Remote; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Healthcare insurance

Wellness programs

Generous time off

Meal vouchers

Transport allowances

Extended parental leave

Job summary

Docplanner Group is seeking a seasoned Head of Global CS Operations to design and run CRM processes across 13 markets. You will lead a team of analysts, partner with Salesforce and other tech teams, and drive improvements in churn, win rate, and productivity.

The migration from HubSpot to Salesforce will be a central initiative through mid-2027, with a data-driven, scalable approach. You will collaborate with global and local stakeholders, shape governance, and ensure the CS organization

Qualifications

• 5+ years in CRM or CS/Sales Ops or equivalent.
• Proven ability to design end-to-end CRM processes.
• Experience leading teams across multiple markets.

Responsibilities

• Lead the Global CS Ops team of 5 analysts.
• Build strong relationships with 13 markets and cross-functional teams.
• Design and optimize CRM processes to improve churn, win rate, and productivity.
• Oversee HubSpot to Salesforce migration and ensure a smooth transition by mid-2027.
• Partner with Salesforce and internal tech teams to deliver standardized solutions.

Skills

Salesforce

CRM design

Stakeholder management

Leadership

Data analysis

English fluency

Multi-country experience

AI & automation awareness

Tools

Salesforce

HubSpot

SQL

Job description

Docplanner Group is seeking a seasoned Head of Global CS Operations to design and run CRM processes across 13 markets. You will lead a team of analysts, partner with Salesforce and other tech teams, and drive improvements in churn, win rate, and productivity.

The migration from HubSpot to Salesforce will be a central initiative through mid-2027, with a data-driven, scalable approach. You will collaborate with global and local stakeholders, shape governance, and ensure the CS organization