Global CS Ops Lead - Salesforce & CRM Transformation

Docplanner; Madrid; Sur place; EUR 120 000 - 180 000; Plein temps

Résumé du poste

Docplanner's Global Customer Success Operations team seeks a senior leader to design CRM processes, drive migration from HubSpot to Salesforce across 13 markets, and improve churn, win rate and productivity.

You will manage 5 analysts, partner with Salesforce and other tech teams, and translate business goals into scalable CRM workflows that deliver measurable impact.

English required; Spanish and/or Portuguese is a plus. This is an on-site role based in Madrid with global scope.

Qualifications

• 7-10 years of professional experience in Revenue Operations, CS/Sales Operations or CRM process design
• 2+ years leading teams, ideally across multiple countries or business units
• Strong hands-on Salesforce experience; ability to translate business needs into CRM solutions

Responsabilités

• Lead the Global CS Ops team of 5 analysts to design CRM processes and improve churn, win rate, and productivity
• Oversee the HubSpot to Salesforce migration and ensure a scalable, standard Salesforce setup
• Partner with Salesforce development and other tech teams; prioritize and size capacity; deliver data-driven improvements across 13 markets
• Translate business goals into end-to-end CRM workflows for onboarding, retention and expansion
• Set KPIs, monitor post-go-live results and ensure continuous improvement

Connaissances

Salesforce

Stakeholder management

CRM process design

Data-driven

Leadership

English proficiency

Formation

Bachelor's degree in Business/IT

Outils

HubSpot

Salesforce

SQL

Description du poste

Docplanner's Global Customer Success Operations team seeks a senior leader to design CRM processes, drive migration from HubSpot to Salesforce across 13 markets, and improve churn, win rate and productivity.

You will manage 5 analysts, partner with Salesforce and other tech teams, and translate business goals into scalable CRM workflows that deliver measurable impact.

English required; Spanish and/or Portuguese is a plus. This is an on-site role based in Madrid with global scope.