Global CS Ops Lead — CRM & Salesforce Excellence

Doctoralia México; Madrid; Hybrid; EUR 120,000 - 170,000; Full time

Benefits offered by this job

Healthcare

Flexible hours

Global hubs

Job summary

Docplanner Group is seeking a Global CS Ops leader to design scalable CRM processes across 13 markets, lead the Salesforce migration, and quantify gains in churn reduction, win rate, and productivity. You will manage a team of five analysts and partner with local and global teams to deliver standardized, data‑driven CRM solutions.

This role reports to the Global Director of Customer Success Operations & Analytics, requiring strong stakeholder management, data fluency, and a pragmatic,

Qualifications

• 7–10 years of professional experience, including 5+ in Revenue/CS/Sales Operations or CRM process design, and 2+ years leading teams.
• Strong hands‑on Salesforce experience; ability to design processes and challenge developers.
• Proven track record in coordinating with multiple countries and stakeholders; data-driven decision making.

Responsibilities

• Lead the Global CS Ops team of 5 analysts across 13 markets.
• Be the main business counterpart to Salesforce and other tech teams; drive standard, scalable CRM solutions.
• Oversee the HubSpot to Salesforce migration and post‑go‑live optimization.
• Translate business goals into end‑to‑end CRM processes for onboarding, retention and expansion.
• Plan delivery capacity with tech teams and communicate trade‑offs to stakeholders.

Skills

Salesforce

Stakeholder mgmt

CRM design

People leadership

Data analysis

SQL

English fluency

Multilingual (ES/PT)

Tools

Salesforce

HubSpot

Job description

Docplanner Group is seeking a Global CS Ops leader to design scalable CRM processes across 13 markets, lead the Salesforce migration, and quantify gains in churn reduction, win rate, and productivity. You will manage a team of five analysts and partner with local and global teams to deliver standardized, data‑driven CRM solutions.

This role reports to the Global Director of Customer Success Operations & Analytics, requiring strong stakeholder management, data fluency, and a pragmatic,