Global CS Ops Lead: Salesforce & Process Excellence

Jameda; Madrid; Remote; EUR 90,000 - 150,000; Full time

Benefits offered by this job

Healthcare

Remote work

Career growth

Global team

Job summary

Docplanner Group seeks an experienced CS Operations leader to design scalable CRM processes across 13 markets and drive measurable impact. You will oversee the ongoing HubSpot to Salesforce migration and ensure a data‑driven, standardized CS platform.

You’ll manage a team of 5 analysts, collaborate with global tech partners, and focus on churn reduction, higher win rates and productivity improvements.

Qualifications

• 7–10 years of professional experience in CS/Sales Ops or CRM design.
• 5+ years in Revenue Operations or CRM, and 2+ years leading teams.
• Professional fluency in English; Spanish/Portuguese a plus.

Responsibilities

• Lead the Global CS Ops team (5 analysts) across 13 markets.
• Design end-to-end CRM processes to improve churn, win rate and productivity.
• Oversee HubSpot to Salesforce migration and post‑go‑live optimisations.
• Partner with Salesforce and other tech teams to deliver data‑driven outcomes.

Skills

Revenue Operations

CRM process design

Stakeholder management

Salesforce

Team leadership

Analytical skills

English fluency

Tools

Salesforce

HubSpot

Job description

Docplanner Group seeks an experienced CS Operations leader to design scalable CRM processes across 13 markets and drive measurable impact. You will oversee the ongoing HubSpot to Salesforce migration and ensure a data‑driven, standardized CS platform.

You’ll manage a team of 5 analysts, collaborate with global tech partners, and focus on churn reduction, higher win rates and productivity improvements.