Global CS Projects Lead — Scale Onboarding & KPIs

Docplanner; Barcelona; Híbrido; EUR 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare insurance

Wellness programs

Flexible hours

Remote work options

Descripción de la vacante

Docplanner Group is seeking a results‑oriented Project Manager to join the Customer Success, operations, and special projects function. You’ll help scale new products and processes across CS, shaping workflows so local teams can operate consistently at global scale.

This role blends stakeholder management, analytics, and hands‑on execution: define plans, own outcomes, run cross‑functional initiatives, and drive onboarding success metrics while collaborating with product, Ops, and local partners

Formación

• Experience in project management, program management, customer success, or operations in a complex, multi-product/multi-market business.
• Data/AI‑literate: read dashboards, interpret KPIs, and design experiments and segmentation.
• Strong cross‑functional orchestrator in a multicultural team; align product, marketing, and local teams, build trust quickly, and make decisions without formal authority.
• You combine strategic thinking with a strong execution mindset, favoring problem‑solving and iterative progress over theoretical frameworks.
• Fluent English and a working additional language from the Group (Spanish, Brazilian‑Portuguese, Italian).

Responsabilidades

• Act as a counterpart to Global VP in scaling key products and processes, fully owning the outcomes of the projects and key Customer Success KPIs: onboarding quality, health score, and retention.
• Act as a Project Owner for selected initiatives, coordinating stakeholders, timelines, risks, and follow-up, working hand in hand with local teams.
• Focus on implementing new products across existing product suite and customer base.
• Scale results, experiments, and learnings from one market into global project.
• Liaise with in‑market stakeholders to align on project direction and status, and drive KPIs in alignment with local priorities.
• Collaborate with global product team to build a product that our customers love.
• Lead specific parts of the customer journey, such as onboarding of new customers; own the onboarding success KPI and drive continuous improvement.
• Collaborate with Ops team on efficiencies and AI solutions to lift onboarding success and customer satisfaction.

Conocimientos

Project management

Data/AI literacy

Cross-functional leadership

Strategic thinking

Fluent English

Spanish

Descripción del empleo

Docplanner Group is seeking a results‑oriented Project Manager to join the Customer Success, operations, and special projects function. You’ll help scale new products and processes across CS, shaping workflows so local teams can operate consistently at global scale.

This role blends stakeholder management, analytics, and hands‑on execution: define plans, own outcomes, run cross‑functional initiatives, and drive onboarding success metrics while collaborating with product, Ops, and local partners