Global CS Projects Lead - Scale & Onboarding

TuoTempo; Barcelona; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare insurance

Wellness benefits

Paid time off

Local perks

Job summary

Docplanner Group is seeking a strategic Project Manager to join our Customer Success, operations, and special projects team. You will drive cross-market initiatives, define processes, and implement data-driven improvements to land new products and processes in local markets.

You will partner with Global VP and local teams to scale initiatives, manage stakeholders, and drive KPIs across onboarding, health, and retention, while exploring AI-enabled efficiencies in onboarding and customer

Qualifications

• Experience in project management, program management, customer success, or operations in a complex, multi-product/multi-market business.
• Data/AI-literate: read dashboards, interpret KPIs, design experiments and segmentation, and partner with BI teams for complex challenges.

Responsibilities

• Act as a counterpart to Global VP in scaling key products and processes, owning outcomes and CS KPIs such as onboarding quality and retention.
• Act as a Project Owner for initiatives, coordinating stakeholders, timelines, risks, and follow-up with local teams.
• Lead the onboarding of new customers and drive onboarding success KPI and continuous improvement.
• Collaborate with global product teams to build products customers love and scale results across markets.

Skills

Project management

Customer success

Operations

Data analytics

AI literacy

Cross-functional leadership

Tools

BI tools

Job description

Docplanner Group is seeking a strategic Project Manager to join our Customer Success, operations, and special projects team. You will drive cross-market initiatives, define processes, and implement data-driven improvements to land new products and processes in local markets.

You will partner with Global VP and local teams to scale initiatives, manage stakeholders, and drive KPIs across onboarding, health, and retention, while exploring AI-enabled efficiencies in onboarding and customer