Global Client Success Manager-Hybrid & Connectivity Growth

remoteo; Palma; Híbrido; EUR 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working model

Health insurance

Training and development

Descripción de la vacante

DERTOUR is seeking a Client Success Manager in Palma de Mallorca to drive the digital distribution of accommodation and destination services across the DMC network. You will own end-to-end client lifecycle, overseeing onboarding, integrations, go-live activities and ongoing optimization for internal brands and external B2B partners.

You will act as the central interface between clients, DMC teams, technology providers and gateway partners, ensuring accurate data exchange while improving

Formación

• Experience with travel API distribution and connectivity platforms such as Peakwork, Travelgate, Anixe.
• Strong understanding of XML/JSON, web services and integration processes.
• Background in tourism, ideally with a DMC, tour operator, bedbank or travel-tech company.
• Experience in client success, technical account management or integration projects.
• Ability to translate technical concepts into business-oriented solutions.

Responsabilidades

• Manage client relationships and serve as the main contact for digital distribution and connectivity topics.
• Lead onboarding projects from requirements gathering through testing, certification and go-live.
• Coordinate API integrations via partners such as Peakwork, Travelgate, Anixe and direct connections.
• Monitor connectivity performance, data quality and operational KPIs.
• Identify commercial opportunities and translate client requirements into scalable solutions.
• Represent the DMC network at client meetings, industry events and trade fairs.

Conocimientos

Travel API distribution

XML/JSON

Client success

Integration projects

Analytical thinking

KPI driven

Fluent English

Herramientas

Peakwork

Travelgate

Anixe

Descripción del empleo

DERTOUR is seeking a Client Success Manager in Palma de Mallorca to drive the digital distribution of accommodation and destination services across the DMC network. You will own end-to-end client lifecycle, overseeing onboarding, integrations, go-live activities and ongoing optimization for internal brands and external B2B partners.

You will act as the central interface between clients, DMC teams, technology providers and gateway partners, ensuring accurate data exchange while improving