Client Success Manager (m/f/d)

Dertour Jobs; Palma; Presencial; EUR 40.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Exciting Projects

E-Learning Platform

International Working Environment

Descripción de la vacante

Dertour Jobs is seeking a Client Success Manager to drive digital distribution of accommodation and destination services across the DMC network in a fast-paced, international environment.

You will manage onboarding, API integrations, and ongoing optimization to ensure reliable connectivity for internal brands and B2B partners, translating technical concepts into business value.

Formación

• Experience with travel API distribution and connectivity platforms.
• Knowledge of XML/JSON, web services and integration processes.
• Background in tourism, preferably with a DMC, tour operator, bedbank or travel-tech company.
• Experience in client success, technical account management or integration projects.
• Ability to translate technical concepts into business-oriented solutions.
• Strong analytical and problem-solving skills with KPI-driven mindset.
• Fluent English; additional European languages are an advantage.

Responsabilidades

• Manage client relationships and serve as the main contact for digital distribution and connectivity topics.
• Lead onboarding projects from requirements gathering through testing, certification and go-live.
• Coordinate API integrations via partners such as Peakwork, Travelgate, Anixe and direct connections.
• Monitor connectivity performance, data quality and operational KPIs.
• Identify commercial opportunities and translate client requirements into scalable solutions.
• Represent the DMC network at client meetings, industry events and trade fairs.

Conocimientos

Travel API distribution

Connectivity platforms

XML/JSON

Web services

Business-oriented solutions

Analytical skills

Problem-solving

KPI-driven decision making

Fluent English

Additional European languages

Herramientas

Peakwork

Travelgate

Anixe

Direct connections

API integrations tools

Descripción del empleo

The Client Success Manager drives the digital distribution of accommodation and destination services across the DMC network, ensuring scalable and reliable connectivity solutions that support commercial growth. As the owner of the end-to-end client lifecycle, the role manages onboarding, integrations, go-live activities and ongoing optimization for internal brands and external B2B partners. Acting as the central interface between clients, DMC teams, technology providers and gateway partners, the Client Success Manager ensures efficient and accurate exchange of content, availability and booking data while continuously improving connectivity performance, time-to-market and distribution opportunities across the network.

• Manage client relationships and serve as the main contact for digital distribution and connectivity topics.
• Lead onboarding projects from requirements gathering through testing, certification and go-live.
• Coordinate API integrations via partners such as Peakwork, Travelgate, Anixe and direct connections.
• Monitor connectivity performance, data quality and operational KPIs.
• Identify commercial opportunities and translate client requirements into scalable solutions.
• Represent the DMC network at client meetings, industry events and trade fairs.

Your Strength

• Experience with travel API distribution and connectivity platforms (e.g. Peakwork, Travelgate, Anixe).
• Good understanding of XML/JSON, web services and integration processes.
• Background in tourism, preferably with a DMC, tour operator, bedbank or travel-tech company.
• Experience in client success, technical account management or integration projects.
• Ability to translate technical concepts into business-oriented solutions.
• Strong analytical and problem-solving skills. Commercial mindset with KPI-driven decision making.
• Fluent English; additional European languages are an advantage.

We Offer

Exciting Projects

E-Learning Plattform

International Working Environment

Interested?

We look forward to receiving your application. If you have any questions, please feel free to contact us: