Strategic Client Success Manager - Hospitality Tech

IDeaS; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

IDeaS, based in Madrid, seeks an experienced Client Success professional to manage post-sale client relationships, support implementation teams, and drive retention across global accounts. The role requires deep knowledge of hospitality tech, revenue management, and the ability to communicate effectively with French- and English-speaking clients.

The ideal candidate has 5+ years in client success, strong data analysis and escalation management skills, and a proven track record of aligning

Formación

• Minimum of 5 years of business experience in client success, managing multiple clients and global operations.
• Experience in hotel industry, revenue management, or hospitality tech preferred.
• Fluent in French and English.

Responsabilidades

• Manage client relationships post-sale, supporting implementation and onboarding.
• Drive retention through proactive engagement and ongoing support.
• Establish strategic advisor relationships to demonstrate ROI of products and services.
• Develop tailored action plans addressing issues and improving satisfaction.
• Monitor NPS scores and ensure high levels of client satisfaction.

Conocimientos

Client success management

Data analysis

Communication skills

English proficiency

French proficiency

Problem solving

Escalation management

Educación

Bachelor's degree in Business, Statistics, Finance, Hospitality, or related field

Descripción del empleo

IDeaS, based in Madrid, seeks an experienced Client Success professional to manage post-sale client relationships, support implementation teams, and drive retention across global accounts. The role requires deep knowledge of hospitality tech, revenue management, and the ability to communicate effectively with French- and English-speaking clients.

The ideal candidate has 5+ years in client success, strong data analysis and escalation management skills, and a proven track record of aligning