Client Success Lead — Travel Tech & API Integrations

DERTOUR DMC Network; Palma; Presencial; EUR 52.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company contribution towards private健康

Individual and group training and dev…

Real career development opportunities

Descripción de la vacante

DERTOUR DMC Network is seeking a Client Success Manager in Palma to drive digital distribution of accommodation and destination services across our DMC network. You will own the end-to-end client lifecycle, oversee onboarding, go-live activities and ongoing optimization for internal brands and external B2B partners.

You will coordinate API integrations with partners like Peakwork, Travelgate and Anixe, monitor data quality and KPIs, translate client needs into scalable solutions, and represent

Formación

• Experience with travel API distribution and connectivity platforms.
• Good understanding of XML/JSON, web services and integration processes.
• Background in tourism, preferably with a DMC, tour operator, bedbank or travel-tech company.
• Experience in client success, technical account management or integration projects.
• Ability to translate technical concepts into business-oriented solutions.
• Strong analytical and problem-solving skills.
• Commercial mindset with KPI-driven decision making.
• Fluent English; additional European languages are an advantage.

Responsabilidades

• Manage client relationships and serve as the main contact for digital distribution and connectivity topics.
• Lead onboarding projects from requirements gathering through testing, certification and go-live.
• Coordinate API integrations via partners such as Peakwork, Travelgate, Anixe and direct connections.
• Monitor connectivity performance, data quality and operational KPIs.
• Identify commercial opportunities and translate client requirements into scalable solutions.
• Represent the DMC network at client meetings, industry events and trade fairs.

Conocimientos

Travel API distribution

Connectivity platforms

Client success

Integration projects

Analytical skills

Problem solving

KPI-driven decisions

Commercial mindset

Fluent English

Onboarding

Go-live experience

Herramientas

Peakwork

Travelgate

Anixe

Descripción del empleo

DERTOUR DMC Network is seeking a Client Success Manager in Palma to drive digital distribution of accommodation and destination services across our DMC network. You will own the end-to-end client lifecycle, oversee onboarding, go-live activities and ongoing optimization for internal brands and external B2B partners.

You will coordinate API integrations with partners like Peakwork, Travelgate and Anixe, monitor data quality and KPIs, translate client needs into scalable solutions, and represent