Global Accounts Delivery Leader – IT Services (Remote)

UST España & Latam; Madrid; Híbrido; EUR 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health care plan

Internet connectivity

Life and accident insurances

Training platforms

Salary payments (12 or 14)

Descripción de la vacante

UST is seeking a Senior Delivery Manager in Spain to lead global accounts with end-to-end delivery responsibility. You will manage governance, financials, and stakeholder relationships across multi-service, distributed delivery environments.

The role requires 5+ years in delivery roles, strong Excel/PowerPoint skills, and English proficiency, with occasional travel within Europe, the US, and India. Join a Top Employer and Great Place to Work certified group.

Formación

• Bachelor's degree in Engineering, Computer Science, Business Administration, Finance, or related disciplines.
• 5+ years of IT Services Delivery, Account Operations, Programme Management, Service Management, or similar client-facing delivery roles.
• Experience managing complex accounts, portfolios, projects, or managed services.
• Strong background in financial forecasting, budgeting, revenue management, cost control, margin management, and variance analysis.
• Experience coordinating billing processes, revenue recognition, invoicing readiness, PO, and timesheet compliance.
• Solid delivery governance, resource planning, risk management, escalation management, and change control.

Responsabilidades

• Take end-to-end responsibility for the operational delivery of projects and services within assigned accounts.
• Ensure commitments, service levels, milestones, and client expectations are consistently achieved.
• Establish and manage governance frameworks, including delivery reviews, operational meetings, action tracking, and escalation management.
• Own financial reporting activities, including forecasting, budgeting, variance analysis, and management reporting.
• Coordinate revenue recognition, billing milestones, purchase orders, timesheets, and invoicing readiness.
• Monitor costs, profitability, and margins, identifying risks and implementing corrective actions.
• Manage resource demand, capacity planning, staffing needs, onboarding, and workforce optimization.
• Ensure compliance with Statements of Work (SOWs), contractual obligations, SLAs, and change requests.
• Act as the primary operational delivery contact for client stakeholders.
• Drive process compliance, reporting accuracy, and data quality across delivery and corporate systems.
• Identify operational improvements that enhance predictability, efficiency, quality, and profitability.
• Collaborate closely with Finance, HR, Talent Acquisition, Legal, Procurement, and Delivery teams.
• Proactively identify client needs and business opportunities, supporting unsolicited proposals and value-added initiatives.
• Advocate for the use of AI and automation to improve delivery operations, forecasting, reporting, and decision-making.

Conocimientos

Delivery management

Program management

Account operations

Financial forecasting

P&L management

Stakeholder management

English

Excel

PowerPoint

ITIL

PMP

PRINCE2

Scrum

Travel readiness

Educación

Bachelor's degree in Engineering/CS/Business/Finance

Herramientas

Microsoft Excel

PowerPoint

Descripción del empleo

UST is seeking a Senior Delivery Manager in Spain to lead global accounts with end-to-end delivery responsibility. You will manage governance, financials, and stakeholder relationships across multi-service, distributed delivery environments.

The role requires 5+ years in delivery roles, strong Excel/PowerPoint skills, and English proficiency, with occasional travel within Europe, the US, and India. Join a Top Employer and Great Place to Work certified group.