Global Delivery Lead - IT Services & Accounts

UST; Madrid; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Annual leave

Health insurance

Flexible benefits

Training access

Career growth

Referral bonuses

Salary payment options

WFH policy

Job summary

UST is seeking a Senior Delivery Manager to join the Global Accounts division in Spain, delivering complex, multi-service projects across distributed teams. You will own end-to-end delivery, governance, and financial performance, ensuring client satisfaction, robust reporting, and continuous improvement.

You will lead international, cross-functional teams, drive operational excellence, and advocate AI and automation to optimize delivery and forecasting.

Qualifications

• Minimum 5 years of experience in IT Services Delivery, Account Operations, Programme Management, Service Management, or similar client-facing delivery roles.
• Proven experience managing the operational performance of complex accounts, portfolios, projects, or managed services.
• Strong background in financial forecasting, budgeting, revenue management, cost control, margin management, and variance analysis.
• Experience coordinating billing processes, revenue recognition, invoicing readiness, purchase orders, and timesheet compliance.
• Solid understanding of delivery governance, resource planning, risk management, escalation management, and change control.
• Experience working with Statements of Work, contracts, service levels, and commercial commitments.
• Experience leading international, distributed, and cross-functional teams.
• Strong analytical skills with the ability to transform operational and financial data into actionable decisions.
• Excellent stakeholder management and client-facing communication skills.
• Advanced knowledge of Microsoft Excel and PowerPoint.
• Professional proficiency in English.
• Availability for occasional travel within Europe, the United States, and India.

Responsibilities

• Take end-to-end responsibility for the operational delivery of projects and services within assigned accounts.
• Ensure commitments, service levels, milestones, and client expectations are consistently achieved.
• Establish and manage governance frameworks, including delivery reviews, operational meetings, action tracking, and escalation management.
• Own financial reporting activities, including forecasting, budgeting, variance analysis, and management reporting.
• Coordinate revenue recognition, billing milestones, purchase orders, timesheets, and invoicing readiness.
• Monitor costs, profitability, and margins, identifying risks and implementing corrective actions.
• Manage resource demand, capacity planning, staffing needs, onboarding, and workforce optimization.
• Ensure compliance with Statements of Work (SOWs), contractual obligations, SLAs, and change requests.
• Act as the primary operational delivery contact for client stakeholders.
• Drive process compliance, reporting accuracy, and data quality across delivery and corporate systems.
• Identify operational improvements that enhance predictability, efficiency, quality, and profitability.
• Collaborate closely with Finance, HR, Talent Acquisition, Legal, Procurement, and Delivery teams.
• Proactively identify client needs and business opportunities, supporting unsolicited proposals and value-added initiatives.
• Advocate for the use of AI and automation to improve delivery operations, forecasting, reporting, and decision-making.

Skills

Service Delivery

Business Operations

Billing and Forecasting

Stakeholder Management

Forecasting

Microsoft Office

Reporting and Analytics

Resource Management

Service Level Management

Education

Bachelor's degree in Engineering, Computer Science, Business Administration, Finance, or related disciplines

Job description

UST is seeking a Senior Delivery Manager to join the Global Accounts division in Spain, delivering complex, multi-service projects across distributed teams. You will own end-to-end delivery, governance, and financial performance, ensuring client satisfaction, robust reporting, and continuous improvement.

You will lead international, cross-functional teams, drive operational excellence, and advocate AI and automation to optimize delivery and forecasting.