Delivery Lead: Service Delivery (Remote-First)

HCLTech; Barcelona; Presencial; EUR 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career development opportunities

Flexible work environment

Diverse and inclusive workplace

Descripción de la vacante

A leading tech company headquartered in Spain is seeking a Delivery Lead with over 12 years of relevant experience. The ideal candidate will excel in service delivery management, project oversight, and client relationship maintenance, especially related to data integration. A strong command of English and relevant certifications like Lean Six Sigma and PMP are preferred. This full-time role offers an opportunity to work with a diverse and innovative team, promoting a flexible work-life balance.

Formación

• 12+ years of experience in service delivery or similar roles.
• Experience in service outsourcing and operations management.
• High level of English proficiency required.

Responsabilidades

• Manage and optimize the service delivery process.
• Handle customer escalations and service issues effectively.
• Provide innovative solutions to meet client business goals.

Conocimientos

Service Delivery Management

Client Relationship Management

Incident Management

Data Integration

Project Management

Lean Six Sigma

English Proficiency

Educación

Lean Six Sigma Certification

PRINCE/PMP Certification

ITIL Foundation Certification

Descripción del empleo

A leading tech company headquartered in Spain is seeking a Delivery Lead with over 12 years of relevant experience. The ideal candidate will excel in service delivery management, project oversight, and client relationship maintenance, especially related to data integration. A strong command of English and relevant certifications like Lean Six Sigma and PMP are preferred. This full-time role offers an opportunity to work with a diverse and innovative team, promoting a flexible work-life balance.