German Tech Support Specialist - Hybrid Role

SiteMinder; Barcelona; Hybrid; EUR 38,000 - 58,000; Full time

Benefits offered by this job

Hybrid role

Mental health and well-being

Generous parental leave

Birthday, study and volunteering leave

Social clubs and team events

Employee Resource Groups

Training for advancement

Job summary

SiteMinder in Barcelona seeks a German-speaking tech support specialist to assist customers and partners across the region. You will provide technical support for SiteMinder products, build strong client relationships via phone and chat, and ensure issues are resolved promptly according to SLAs.

The role requires fluent German and English, excellent customer service, and keen analytical abilities. A hybrid work setup and opportunities for growth are offered to support your development.

Qualifications

• High level of customer service and IT technical skills.
• Fluent German and English communication skills, both written and verbal.
• Strong analytical skills to quickly analyse problems and determine root cause.
• Curiosity to understand our products and ask the right questions to identify issues.
• Tech-savviness across multiple technical platforms and systems in a fast-paced env.
• Stakeholder management to coordinate across internal teams and deliver great customer experience.
• Open to learning and feedback.

Responsibilities

• Provide technical support for all SiteMinder-labelled products and services to internal and external customers.
• Develop strong customer relationships by providing exceptional technical support and consultation across our phone, chat and other channels.
• Identify customer support needs and configuration requirements, set expectations and resolve issues meeting KPIs.

Skills

Customer service

German language

English language

Analytical thinking

Tech-savviness

Stakeholder management

Curiosity

Job description

SiteMinder in Barcelona seeks a German-speaking tech support specialist to assist customers and partners across the region. You will provide technical support for SiteMinder products, build strong client relationships via phone and chat, and ensure issues are resolved promptly according to SLAs.

The role requires fluent German and English, excellent customer service, and keen analytical abilities. A hybrid work setup and opportunities for growth are offered to support your development.