German-Speaking Technical Support & Product Expert (Remote)
Fortuna Electus
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Resumo da oferta
Fortuna Electus in Spain is seeking a German-speaking Technical Product Expert for a full-time, permanent role. You will support customers by email and phone, focusing on operations, installation, troubleshooting, and product maintenance, while building long-term client relationships.
The role offers 39 hours/week (Mon–Fri, 09:00–18:00), a base salary of €22,500 gross per year, and a performance bonus up to €2,400 gross per year.
Qualificações
- Fluent German and advanced English required.
- Minimum 3+ years in a dedicated customer service or technical support environment.
- Strong interpersonal and professional phone/face-to-face manner.
- Ability to listen, understand customer requirements, and deliver solutions.
Responsabilidades
- Deliver technical training to OEMs and assemblers.
- Guide clients through diagnostic procedures, using software tools or verbal instructions.
- Consult with users to systematically resolve issues.
- Manage OEM claims and escalate cases to internal teams as needed.
- Coordinate with logistics on parts pick-up and replacement shipments.
- Feed product knowledge and field data into corrective actions and continuous improvement.
- Prepare detailed customer reports tracking technical improvement actions.
Conhecimentos
Formação académica
Ferramentas
Descrição da oferta de emprego
Fortuna Electus in Spain is seeking a German-speaking Technical Product Expert for a full-time, permanent role. You will support customers by email and phone, focusing on operations, installation, troubleshooting, and product maintenance, while building long-term client relationships.
The role offers 39 hours/week (Mon–Fri, 09:00–18:00), a base salary of €22,500 gross per year, and a performance bonus up to €2,400 gross per year.
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