German Speaking Technical Product Expert – Spain

Fortuna Electus; Madrid; Remote; EUR 20,000 - 25,000; Full time

Benefits offered by this job

Training program

Remote work flexibility

Job summary

Fortuna Electus is seeking a German-speaking Technical Product Expert to join our team in Spain. This full-time role offers 39 hours per week (Mon-Fri) with a base salary of €22,500 gross per year and a performance bonus of up to €2,400 gross per year.

You can work 100% remotely from anywhere in Spain or from our Barcelona office. You will provide high-quality technical support to customers by email and phone, handling inquiries about operations, installation, troubleshooting, and product

Qualifications

• German-speaking customer support or technical support experience.
• Strong listening and problem-solving skills.
• Proficient with MS Dynamics 365, SAP and MS Office.
• Willingness to travel to visit key customers.
• High school diploma or higher.

Responsibilities

• Provide technical support to customers via email and phone.
• Guide clients through diagnostics and installations.
• Resolve customer inquiries and escalate when needed.
• Coordinate with logistics on parts shipments.
• Prepare customer reports and track improvements.
• Deliver training to OEMs and assemblers.
• Maintain strong client relationships.

Skills

Fluent German

Advanced English

Customer service experience

MS Dynamics 365

SAP

MS Office

Logistics knowledge

Travel availability

Mechatronics experience

Education

High school diploma or higher

Tools

SAP

MS Office

CRM tools

Job description

German Speaking Technical Product Expert - Spain (100% Remote / Barcelona)

We are looking for a German-speaking Technical Product Expert to join our team in Spain. This is a full-time, permanent position (Mon-Fri, 39 hours/week, 09:00-18:00) with a base salary of €22,500 gross per year, plus a performance bonus of up to €2,400 gross per year. You can work 100% remotely from anywhere in Spain or from our Barcelona office.

About the role

You will provide high-quality technical support to customers by email and phone. You will handle inquiries about operations, installation, troubleshooting, and product maintenance, with a focus on building strong, long-term client relationships.

Key responsibilities

• Deliver technical training to OEMs and assemblers
• Guide clients through diagnostic procedures, using software tools or step-by-step verbal instructions
• Consult with users to systematically resolve issues
• Manage OEM claims and escalates cases to internal teams when needed
• Coordinate with logistics on parts pick-up and replacement shipments
• Feed product knowledge and field data into corrective actions and continuous improvement
• Prepare detailed customer reports tracking technical improvement actions

What we are looking for

• Fluent German and advanced English
• Minimum 3+ years in a dedicated customer service or technical support environment
• Strong interpersonal skills and a professional phone and face-to-face manner
• Proven ability to listen, understand customer requirements, and deliver solutions
• Working knowledge of MS Dynamics 365, SAP, and the MS Office package
• Analytical skills and logistics knowledge
• Mechatronics or bike industry experience is a strong plus
• Availability to travel to visit key customers when required
• High school diploma or higher

What we offer

• Competitive compensation: €22,500 gross base salary plus up to €2,400 gross performance bonus
• Permanent contract with a standard schedule
• Flexibility: 100% remote anywhere in Spain or in our Barcelona office
• Fully paid initial training on company products and ongoing career development

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