German-Speaking Technical Product Specialist (Remote)

Fortuna Electus Recruitment; Granada; Remote; EUR 20,000 - 25,000; Full time

Benefits offered by this job

Fully paid initial training

Job summary

Fortuna Electus Recruitment seeks a German-speaking Technical Product Expert to join our team in Spain. This full-time permanent role offers 39 hours per week (Mon-Fri, 09:00–18:00) with a base salary of €22,500 gross per year plus a performance bonus up to €2,400 gross per year.

You can work 100% remotely from anywhere in Spain or from our Barcelona office. You will provide high-quality technical support to customers by email and phone, handle inquiries about operations, installation,

Qualifications

• Fluent German and advanced English required.
• Minimum 3+ years in a dedicated customer service or technical support environment.
• Strong interpersonal and professional communication skills.
• Experience with MS Dynamics 365, SAP, and MS Office.
• Willingness to travel to visit key customers.

Responsibilities

• Deliver technical training to OEMs and assemblers.
• Guide clients through diagnostic procedures, using software tools or step-by-step verbal instructions.
• Consult with users to systematically resolve issues.
• Manage OEM claims and escalate cases to internal teams when needed.
• Coordinate with logistics on parts pick‑up and replacement shipments.
• Feed product knowledge and field data into corrective actions and continuous improvement.
• Prepare detailed customer reports tracking technical improvement actions.

Skills

German fluency

Interpersonal skills

Customer service

English proficiency

Analytical skills

Logistics knowledge

Travel willingness

Mechatronics exposure

Education

High school diploma or higher

Tools

MS Dynamics 365

SAP

MS Office

Job description

Fortuna Electus Recruitment seeks a German-speaking Technical Product Expert to join our team in Spain. This full-time permanent role offers 39 hours per week (Mon-Fri, 09:00–18:00) with a base salary of €22,500 gross per year plus a performance bonus up to €2,400 gross per year.

You can work 100% remotely from anywhere in Spain or from our Barcelona office. You will provide high-quality technical support to customers by email and phone, handle inquiries about operations, installation,