German-Speaking Technical Product Specialist (Remote)
Fortuna Electus Recruitment
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Job summary
Fortuna Electus Recruitment seeks a German-speaking Technical Product Expert to join our team in Spain. This full-time permanent role offers a base salary of €22,500 gross per year, with a performance bonus up to €2,400 gross per year.
The position allows 100% remote work anywhere in Spain or from our Barcelona office. You will provide high-quality technical support to customers by email and phone, handling inquiries about operations, installation, troubleshooting, and product maintenance while
Qualifications
- Fluent German and advanced English required.
- Minimum 3+ years in a dedicated customer service or technical support environment.
- Strong interpersonal skills and professional phone/face-to-face manner.
Responsibilities
- Deliver technical training to OEMs and assemblers.
- Guide clients through diagnostic procedures, using software tools or step-by-step verbal instructions.
- Consult with users to systematically resolve issues.
- Manage OEM claims and escalate cases to internal teams when needed.
- Coordinate with logistics on parts pick-up and replacement shipments.
- Feed product knowledge and field data into corrective actions and continuous improvement.
- Prepare detailed customer reports tracking technical improvement actions.
Skills
Education
Tools
Job description
Fortuna Electus Recruitment seeks a German-speaking Technical Product Expert to join our team in Spain. This full-time permanent role offers a base salary of €22,500 gross per year, with a performance bonus up to €2,400 gross per year.
The position allows 100% remote work anywhere in Spain or from our Barcelona office. You will provide high-quality technical support to customers by email and phone, handling inquiries about operations, installation, troubleshooting, and product maintenance while
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