German-Speaking Technical Solutions Expert (Remote)

Fortuna Electus; Granada; Teletrabalho; EUR 20 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully paid training

Career development

Remote work in Spain

Barcelona office access

Resumo da oferta

Fortuna Electus in Spain seeks a German-speaking Technical Product Expert to join our team. This full-time role offers a base salary of €22,500 gross per year plus a performance bonus of up to €2,400 gross per year. The position is 100% remote within Spain or based at our Barcelona office.

You will provide high-quality technical support via email and phone, handle operations, installation, troubleshooting and product maintenance, and build strong client relationships across OEMs and customers.

Qualificações

• Fluent German and advanced English communication.
• Minimum 3+ years in customer service or technical support.
• Experience with MS Dynamics 365, SAP and MS Office software.

Responsabilidades

• Deliver technical training to OEMs and assemblers.
• Guide clients through diagnostic procedures using software tools or verbal instructions.
• Consult with users to systematically resolve issues.
• Manage OEM claims and escalate cases to internal teams when needed.
• Coordinate with logistics on parts pick-up and replacement shipments.
• Feed product knowledge and field data into corrective actions and continuous improvement.
• Prepare detailed customer reports tracking technical improvement actions.

Conhecimentos

Fluent German

Advanced English

Customer service

Technical support

Interpersonal skills

Formação académica

High school diploma or higher

Ferramentas

MS Dynamics 365

SAP

MS Office

Descrição da oferta de emprego

Fortuna Electus in Spain seeks a German-speaking Technical Product Expert to join our team. This full-time role offers a base salary of €22,500 gross per year plus a performance bonus of up to €2,400 gross per year. The position is 100% remote within Spain or based at our Barcelona office.

You will provide high-quality technical support via email and phone, handle operations, installation, troubleshooting and product maintenance, and build strong client relationships across OEMs and customers.