German Speaking Technical Product Expert – Spain

Fortuna Electus; Granada; À distance; EUR 20 000 - 25 000; Plein temps

Avantages offerts par ce poste

Fully paid training

Career development

Remote work in Spain

Barcelona office access

Résumé du poste

Fortuna Electus in Spain seeks a German-speaking Technical Product Expert to join our team. This full-time role offers a base salary of €22,500 gross per year plus a performance bonus of up to €2,400 gross per year. The position is 100% remote within Spain or based at our Barcelona office.

You will provide high-quality technical support via email and phone, handle operations, installation, troubleshooting and product maintenance, and build strong client relationships across OEMs and customers.

Qualifications

• Fluent German and advanced English communication.
• Minimum 3+ years in customer service or technical support.
• Experience with MS Dynamics 365, SAP and MS Office software.

Responsabilités

• Deliver technical training to OEMs and assemblers.
• Guide clients through diagnostic procedures using software tools or verbal instructions.
• Consult with users to systematically resolve issues.
• Manage OEM claims and escalate cases to internal teams when needed.
• Coordinate with logistics on parts pick-up and replacement shipments.
• Feed product knowledge and field data into corrective actions and continuous improvement.
• Prepare detailed customer reports tracking technical improvement actions.

Connaissances

Fluent German

Advanced English

Customer service

Technical support

Interpersonal skills

Formation

High school diploma or higher

Outils

MS Dynamics 365

SAP

MS Office

Description du poste

We are looking for a German-speaking Technical Product Expert to join our team in Spain. This is a full-time, permanent position (Mon–Fri, 39 hours/week, 09:00–18:00) with a base salary of €22,500 gross per year, plus a performance bonus of up to €2,400 gross per year. You can work 100% remotely from anywhere in Spain or from our Barcelona office.

About the role

You will provide high-quality technical support to customers by email and phone. You will handle inquiries about operations, installation, troubleshooting, and product maintenance, with a focus on building strong, long-term client relationships.

Key responsibilities

• Deliver technical training to OEMs and assemblers
• Guide clients through diagnostic procedures, using software tools or step-by-step verbal instructions
• Consult with users to systematically resolve issues
• Manage OEM claims and escalated cases to internal teams when needed
• Coordinate with logistics on parts pick-up and replacement shipments
• Feed product knowledge and field data into corrective actions and continuous improvement
• Prepare detailed customer reports tracking technical improvement actions

What we are looking for

• Fluent German and advanced English
• Minimum 3+ years in a dedicated customer service or technical support environment
• Strong interpersonal skills and a professional phone and face-to-face manner
• Proven ability to listen, understand customer requirements, and deliver solutions
• Working knowledge of MS Dynamics 365, SAP, and the MS Office package
• Analytical skills and logistics knowledge
• Mechatronics or bike industry experience is a strong plus
• Availability to travel to visit key customers when required
• High school diploma or higher

What we offer

• Competitive compensation: €22,500 gross base salary plus up to €2,400 gross performance bonus
• Permanent contract with a standard schedule
• Flexibility: 100% remote anywhere in Spain or in our Barcelona office
• Fully paid initial training on company products and ongoing career development

#Hiring #TechnicalSupport #CustomerService #RemoteJobs #Spain #GermanSpeaking #Barcelona